Rashae Smith
Brampton
Summary
Versatile and dynamic professional with a proven track record at Canada Jetlines, enhancing passenger satisfaction and safety through exceptional service and adherence to FAA regulations. Skilled in emergency response coordination and interpersonal communications, demonstrating adaptability and a strong work ethic. Achieved a significant increase in customer service ratings by leveraging hospitality service expertise and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Flight Attendant
Canada Jetlines
Toronto, Canada
10.2023 - 08.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Assistant Manager
Reitmans
Halifax, Nova Scotia
11.2022 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate
Suzy Shier
Brampton, Canada
06.2022 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Assistant
ECS Financial Services Corporation
Brampton, Canada
06.2022 - 09.2022
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Heartlake Secondary
Brampton, ON06.2016
Skills
- Customer service
- Strong work ethic
- Attention to details
- Team collaboration
- Reliability and punctuality
- Time management
- Interpersonal communications
- Problem-solving
- Cleanliness and sanitation
- Sales expertise
- Multitasking and organization
- Clear communication
- Empathy and patience
- Adaptability and flexibility
Certification
Certified in standard first aid and CPR/AED level C (BL) by Canadian Red Cross
Timeline
Flight Attendant
Canada Jetlines
10.2023 - 08.2024
Assistant Manager
Reitmans
11.2022 - 06.2023
Sales Associate
Suzy Shier
06.2022 - 11.2022
Assistant
ECS Financial Services Corporation
06.2022 - 09.2022
Heartlake Secondary