Remy Rodriguez

Been part of over 15 RIS-PACS Project implementations where i could provide technical expertise throughout all phases of project, ensuring accurate execution of designs and specifications. Also, responsible of:

• Identify technical risks within managed projects.
• Ensure quality control for all aspects of project, reducing defects and rework.
• Monitor installation of materials and equipment for compliance with drawings and specifications.
• Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
• Manage team in troubleshooting efforts that alleviated errors.
• Support team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
• Exceed client expectations with excellent communication skills, keeping them informed throughout entire implementation process.
• Reduce downtime by swiftly identifying and resolving network problems through comprehensive diagnostics.

I was able to impact over 50 customers with professional IT guidance for companies. Increasing their productivity and saving money. Also, i was responsible of:

• Inspect equipment, assess functionality, and optimize controls.
• Increase client satisfaction by providing timely and effective troubleshooting support for various technical problems.
• Reduce downtime by proactively addressing potential issues through regular system maintenance and updates.
• Implement security measures to protect sensitive information from unauthorized access, mitigating potential risks and vulnerabilities.
• Enhance system efficiency by implementing innovative IT solutions and optimizing existing processes.
• Improve reliability of backup systems by implementing disaster recovery protocols that safeguard critical data during unexpected events.
• Make recommendations and perform upgrades, assisting businesses in technology planning aligned with growth projections.
• Streamline workflow processes, enabling more efficient use of resources and reducing overall project timelines.
• Create service level agreement for IT operational functions and help desk operations.

Oversaw managing vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices. Also, managed over twelve different information systems, ensuring their availability and productivity.

• Collaborate with other departments to help meet IT needs and properly integrate and secure systems.
• Coordinate IT operations activities to deliver smooth flow of daily business needs.
• Oversaw IT department operations and training.
• Communicate with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Improve network efficiency by implementing new server configurations and optimizing system operations.
• Reduce downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
• Conduct regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
• Guide organizational technology strategy and roadmaps.
• Demonstrate familiarity with latest hardware, software, and networking technology.
• Spearhead disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.

Was able to collaborate with cross-functional teams to develop innovative solutions for business challenges. Also, Create detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.

• Gather requirements and perform gap analysis through design workshops with users.
• Provide expert technical support, reducing system downtime, and minimizing disruptions to daily operations.
• Implement strategic IT initiatives, contributing to overall company growth and success.
• Conduct regular system audits to ensure compliance with security protocols and best practices.
• Trained new hires on company-specific software tools, ensuring seamless integration into team's workflow.
• Enhanced system efficiency by identifying and resolving complex technical issues.
• Optimized database performance, which allowed for quicker data retrieval and reporting.
• Enhanced team collaboration by implementing shared documentation platform for project tracking and communication.
• Spearheaded efforts to adopt emerging technologies within organization, keeping pace with industry advancements.