Raquel Coste

• Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
• Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
• Demonstrated expertise in conflict resolution through mediating disputes between team members or departments, facilitating a harmonious work environment.
• Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
• Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
• Improved team productivity through effective communication, training, and performance evaluations.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Maintain high occupancy rates and an excellent online reputation.
• Establish, build, and maintain relationships with local businesses.
• Recruit, hire, train, and supervise administrative staff, maintenance personnel, and security as needed.
• Establish and maintain excellent relationships with business partners and contractors.
• Maintain common areas in condominiums, including painting, woodwork, coral stone, glass, outdoor furniture, landscaping, lighting, cooling systems, pumps, fountains, and more.
• Supervise staff through the implementation of daily, weekly, and monthly controls.
• Organize events and homeowners' meetings.
• Keep building systems in optimal condition, including electrical, plumbing, mechanical, filtration, preventive maintenance, and repairs.
• Prepare operational reports.
• Provide excellent guest service, including check-in, check-out, and concierge services.
• Human resources management.
• Maintain the pool and pool equipment in excellent condition.
• Ensure building security, including security personnel, cameras, and visual inspections.

• Managed and supervised operations in the complex with four hotels, ensuring high service standards, proper maintenance, and efficient resource management.
• Management of a team of 9 to 22 marketing and service professionals.
• Budget creation and management.
• Scheduling of departmental meetings.
• Training in marketing and customer service.
• Event marketing (including lead generation).
• Collaborated with other departments to deliver seamless customer experiences from arrival to departure.
• Conducted regular staff meetings to review performance metrics and identify areas for improvement or recognition of excellence.
• Organized special events for VIP guests, ensuring memorable experiences.
• Training in marketing and customer service.

Restaurants, Catering, and Consulting Company

• Coordinated high-end events for exclusive clients in collaboration with executive team.
• Service standards control and employee performance monitoring.
• Follow-up and coordination with companies once contracts were established by management
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• In charge of human resources administration, staff performance supervision, and resource optimization.

• Participated in regular management review meetings, providing updates on quality control performance and suggesting areas for improvement.
• Updated quality control standards, methods, and procedures to meet compliance requirements.
• Reduced production defects by closely monitoring manufacturing processes and providing timely feedback to production teams.
• Developed comprehensive training programs for new quality control team members, ensuring consistent performance across the board.
• Inspected products and worker progress throughout production.

• Supervised the front desk, concierge, housekeeping, and laundry departments.
• Managed occupancy, room assignments, and guest satisfaction.
• Controlled operational costs and optimized revenue management.
• Led and trained staff to ensure high service standards.
• Coordinated with maintenance to keep rooms in optimal condition.
• Implemented security, cleanliness, and guest satisfaction protocols.
• Collaborated with other departments to enhance the guest experience.
• Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
• Enhanced communication between departments by holding regular cross-functional meetings to discuss operational challenges and improvements.
• Coordinated with maintenance team to ensure timely repairs and preventive maintenance schedules in all guestrooms and public areas.