RANSES RODRIGUEZ
Sto Dgo Este,Dominican Republic
Summary
Experienced Quality Assurance Agent with a strong background in testing, analyzing, and ensuring the quality of products. Highly detail-oriented, adept at identifying and resolving issues, and committed to maintaining high-quality standards. Competent quality assurance specialist with several years of experience in oversight of product excellence. Proven record of quality leadership in all facets of production, team performance, and fulfillment or delivery. Strategic in planning, implementing and improving processes and standards which generate opportunities for sustainable company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
National Debt Relief
Dominican Republic
01.2020 - Current
- Assisted in developing training materials related to quality assurance topics.
- Interpreted and evaluated test results against established criteria to determine compliance with applicable regulations and standards.
Client Success Agent
Teleperformance
Dominican Republic
05.2018 - 12.2018
- Provided customer service to clients through phone and email communication.
- Conducted market research to identify trends and opportunities in the industry.
- Utilized computer systems for tracking, information gathering, and troubleshooting.
Education
COLLEGE STUDENT -
UASD
Dominican Republic08.2024
PYTOHON And BUSINESS INTELLIGANCE ANALYST - Data Analyst
CodeAcademy
New York, NY12.2023
Skills
- Advanced English
- Spanish
- Developing
- Implementing
- Quality assurance processes
- Protocols
- Comprehensive testing
- Standards adherence
- Issue resolution
- Client management
- Cross-functional collaboration
- Attention to detail
- Analytical thinking
- Problem-solving
- Communication skills
- Data Analysis
- Documentation And Reporting
- Sound decision-making abilities
- Test results analysis
- Problem-solving skills
- Quality Assurance
Certification
- Business Intelligence Data Analyst
- Advanced Python 3
- SQL
- HTML
- CSS
Timeline
Quality Assurance Specialist
National Debt Relief
01.2020 - Current
Client Success Agent
Teleperformance
05.2018 - 12.2018
COLLEGE STUDENT -
UASD
PYTOHON And BUSINESS INTELLIGANCE ANALYST - Data Analyst
CodeAcademy
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