Ramses Salazar
Bussines Administrator / Call Center Operations Manager
Santo Domingo,01
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, and talent for spotting areas in need of improvement and implementing changes with a strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Visionary Solutions
Santo Domingo, Nacional
10.2016 - 08.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Scheduled employees for shifts, considering customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Operations Manager
Alorica
Santo Domingo, Nacional
01.2013 - 11.2014
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
Education
BBA - Bussines Administration
Unibe
Santo Domingo, Dominican Republic 05.2001 -
Skills
Operations Management
Customer Service
Performance monitoring
Staff Management
MS Office
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Operations Manager
Visionary Solutions
10.2016 - 08.2024
Operations Manager
Alorica
01.2013 - 11.2014
BBA - Bussines Administration
Unibe
05.2001 -
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