Hi, I’m
Ramses Arias
Santiago De Los Caballeros
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
years of professional experience
Work History
Customer Service Rep
Customer Service Representative
01.2024 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Logistics Management
General Manager of Food Service
01.2022 - 02.2025
Job overview
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
Century 21
Manager in Training
02.2019 - 02.2024
Job overview
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.
Education
Pucmm
No Degree from Digital Marketing
06-2026
Pucmm Santiago De Los Caballeros, Dominican Republic
No Degree from Engineering
01-2024
New Horizons Santiago De Los Caballeros, Dominican Republic
High School Diploma
06-2018
Skills
- Customer service
Timeline
Customer Service Representative
Customer Service Rep
01.2024 - Current
General Manager of Food Service
Logistics Management
01.2022 - 02.2025
Manager in Training
Century 21
02.2019 - 02.2024
Pucmm
No Degree from Digital Marketing
Pucmm
No Degree from Engineering
New Horizons
High School Diploma
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