RAMON DE CASTRO
El Seibo,Dominican Republic
Summary
Meticulous front desk assistant manager with a strong background in guest service environments. An adaptable, energetic, and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Assistant Front Desk Manager
Melia Hotels International
Punta Cana, Punta Cana
10.2024 - Current
- Verified customer credit to establish payment method for accommodations.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Created and optimized employee schedules for shift coverage.
- Provided support during peak hours when needed.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Performed administrative duties such as filing documents and organizing files.
- Managed guest check-in and check-out procedures, reservations and payments.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Front Desk Assistant Manager
Catalonia Hotels & Resorts
Punta Cana, Dominican Republic
03.2024 - 09.2024
- Company Overview: Punta Cana, Dominican Republic
- Organize team schedules
- Rooms assignments
- Resolve guests complaints
- Reply to emails from guests and other departments
- Organize groups check in
- Attend to meetings
- Train team members
- Punta Cana, Dominican Republic
Hotel Front Desk Supervisor
The Firebrand Hotel
07.2022 - 06.2023
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Collected room deposits, fees, and payments
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Resolved service-related problems and documented actions in the system
- Collaborated with team members to handle guest requirements from check-in through checkout
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
- Confirmed relevant guest information and payment methods to prevent fraud
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
Hotel Front Desk Supervisor
Majestic Resorts Punta Cana
Punta Cana, Dominican Republic
11.2017 - 01.2020
- Company Overview: Punta Cana, La Altagracia
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Collected room deposits, fees and payments
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Resolved service-related problems and documented
- Punta Cana, La Altagracia
Front Desk Receptionist
Impressive Resorts Punta Cana
Punta Cana, Dominican Republic
03.2014 - 10.2017
- Company Overview: Punta Cana, La Altagracia
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Collected room deposits, fees, and payments
- Punta Cana, La Altagracia
Education
Hotel Management - Hotel Management
Universidad Del Caribe
Santo Domingo, Dominican Republic07-2025
Skills
- Cashier Tool / Technology
- Customer Service Tool / Technology
- Problem Solving Tool / Technology
- Room Assignments Tool / Technology
- Making Reservations Tool / Technology
- Front Desk Operations Tool / Technology
- Billing and Payment Processing
- Greeting Guests Tool / Technology
- Leadership
- Patience
- Teamwork
- Responsability
- Proactive
Websites
Languages
- English, Proficient
- Spanish, Native
Languages
Spanish
First Language
English
Beginner
A1
Timeline
Assistant Front Desk Manager
Melia Hotels International
10.2024 - Current
Front Desk Assistant Manager
Catalonia Hotels & Resorts
03.2024 - 09.2024
Hotel Front Desk Supervisor
The Firebrand Hotel
07.2022 - 06.2023
Hotel Front Desk Supervisor
Majestic Resorts Punta Cana
11.2017 - 01.2020
Front Desk Receptionist
Impressive Resorts Punta Cana
03.2014 - 10.2017
Hotel Management - Hotel Management
Universidad Del Caribe
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