Ramón Santos
Santiago De Los Caballeros
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Encargado De Obra
LINALVA
05.2019 - 04.2023
- Improved customer satisfaction by providing personalized bra fittings and product recommendations.
- Enhanced store sales through exceptional customer service and expert knowledge of products.
- Assisted customers with finding the perfect fit for their body type, ensuring comfort and confidence in their purchase.
- Developed a loyal clientele by building rapport and consistently exceeding expectations in service quality.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Analista De Medicion
Edenorte
05.2013 - 04.2019
- Enhanced client satisfaction by effectively managing mediation underwriting processes and resolving disputes.
- Streamlined workflow efficiency by implementing new procedures for evaluating risks and conducting thorough investigations.
- Increased company profitability with focused risk assessment strategies, ensuring accurate pricing of insurance policies.
- Reduced claim costs by proactively identifying potential issues and recommending appropriate coverage options to clients.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Library Manager
Universidad Abierta Para Adultos (UAPA)
05.2006 - 04.2013
- Improved loan approval rates by meticulously reviewing and verifying application documentation.
- Reduced processing time for mortgage applications through diligent management of underwriting tasks.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry guidelines and standards.
- Collaborated with loan officers to clarify applicant information and expedite the underwriting process.
- Increased customer satisfaction by providing timely feedback on application status and addressing potential issues promptly.
- Improved library efficiency by streamlining cataloging and circulation processes.
- Enhanced patron satisfaction with the implementation of innovative programs and services.
- Developed strategic plans for library growth, aligning with community needs and organizational goals.
- Managed a diverse team of librarians, support staff, and volunteers to ensure smooth daily operations.
Audiovisual Manager
Universidad Abierta Para Adultos (UAPA)
05.2004 - 03.2006
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Education
Master of Science - Finance
Unibersidad Abierta Para Adultos (UAPA)
Santiago De Los Caballeros07.2015
Electric Engineering - Electrical Engineering
Universidad Tecnologica De Santiago (UTESA)
Santiago De Los Caballeros09.2013
Skills
- Collection Management
- Customer Service
- Manage Budgets
- Train Employees
- Teamwork and Collaboration
- Quality Assurance
- Public Speaking
- Active Listening
Timeline
Encargado De Obra
LINALVA
05.2019 - 04.2023
Analista De Medicion
Edenorte
05.2013 - 04.2019
Library Manager
Universidad Abierta Para Adultos (UAPA)
05.2006 - 04.2013
Audiovisual Manager
Universidad Abierta Para Adultos (UAPA)
05.2004 - 03.2006
Master of Science - Finance
Unibersidad Abierta Para Adultos (UAPA)
Electric Engineering - Electrical Engineering
Universidad Tecnologica De Santiago (UTESA)
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