Belén Ramírez

Responsibilities of the Position:

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
• Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Motivated employees through special events, incentive programs, and constructive feedback.
• Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
• Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.

• Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
• Developed and maintained productive working relationships with internal and external stakeholders.
• Optimized resource allocation to minimize delays and maximize project success.
• Evaluated subcontractor performance regularly, ensuring adherence to contract requirements and maintaining accountability throughout the lifecycle of each project.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Greeted guests in with friendliness and professionalism.
• Assisted manager in all aspects of business operations.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Payroll.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
• Reduced response time to external inquiries, establishing structured system for tracking and managing emails.

• Responded to employee inquiries to provide information regarding payroll deductions and related issues.
• Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
• Coordinated with HR personnel to verify accuracy and completeness of employee information.
• Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Submitted reports on payroll activities.
• Calculated payroll deductions by accurately using Dynamics software and processed payroll to meet preset requirements.
• Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
• Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
• Managed employee records on database to maintain accuracy and updated information.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Processed payroll garnishments such as tax liens and child support.
• Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
• Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
• Assisted in the creation of clear guidelines outlining acceptable timesheet submission practices among employees.
• Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
• Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.

• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Generated additional sales opportunities with upselling and cross-selling techniques.

• Streamlined office processes by implementing efficient administrative systems and procedures.
• Participated actively in planning and executing company events.
• Managed contract and price negotiations with office vendors and service providers.
• Prepared comprehensive reports for senior management review detailing project progress/task completion rates.
• Facilitated smooth transitions during organizational changes by providing critical supportresources.

• Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Facilitated cultural integration planning and developed strategies to foster employee engagement and commitment.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Built HR consulting capabilities focused on clients undergoing organizational change and development.

• Implemented quality control initiatives to reduce downtime and increase revenue.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Implemented process improvements to automate office operations.
• Documented business processes and analyzed procedures to align with changing business needs.