Ralph Bien-Aime
Rosedale,USA
Summary
Adept at steering operational excellence and enhancing customer satisfaction, I significantly boosted service efficiency at Chatfield Ventures LLC. Leveraging Oracle SCM Cloud and SAP Supply Chain Management, alongside fostering robust client relationships, I led to a notable increase in loyalty. My leadership also propelled a culture of safety and teamwork, underpinning a 98% on-time delivery rate.
Overview
20
20
years of professional experience
Work History
Logistics Dispatch Manager
Chatfield Ventures LLC
Floral Park, NY
12.2015 - Current
- Direct the strategic vision and operations of the transportation company, increasing operational efficiency and driving improvements in customer satisfaction
- Manage daily dispatch operations for a fleet of 10 vehicles, optimizing schedules and routes to reduce delivery times
- Build and maintain strong relationships with clients, suppliers, and key stakeholders, fostering business growth and enhancing customer loyalty
- Lead and coach a team of 13 drivers and staff, promoting a culture of teamwork and safety while reducing safety violations and improving employee retention
- Introduce process improvements and implement new technologies to streamline operations, enhancing service efficiency and productivity across the organization
Driver
Club Benz Plaza LLC
New York, NY
08.2010 - 11.2015
- Safely operated company vehicles, providing timely and reliable transportation for clients, employees, and goods, achieving a consistent on-time delivery rate of 98%
- Maintained high standards of customer service, ensuring a comfortable and professional experience for passengers, resulting in a 20% increase in positive customer feedback
- Conducted daily vehicle inspections to ensure safety, cleanliness, and optimal functioning, contributing to zero major vehicle malfunctions during the year
- Managed emergency situations calmly and effectively, ensuring passenger safety and minimizing disruptions to service
- Planned and followed the most efficient routes, adjusting for traffic conditions, road closures, and weather, reducing travel time by 15% on average
Luxury Car Sales
Benjamin Auto & Sales
Great Neck, NY
03.2005 - 08.2010
- Guided clients through the purchase of high-end luxury vehicles, providing a personalized and exceptional buying experience, resulting in a 25% increase in customer satisfaction ratings
- Leveraged extensive knowledge of luxury car models, features, and specifications to match customers with the perfect vehicle based on their preferences and needs
- Cultivated strong relationships with affluent clients, fostering loyalty and driving repeat business, leading to a 40% increase in referral customers year-over-year
- Surpassed monthly and annual sales targets consistently, contributing to dealership growth and a 20% year-over-year revenue increase
- Delivered exceptional after-sales service, including vehicle delivery, customization, and ongoing client support, ensuring a positive ownership experience
Education
Completed Coursework - Management
College of Aeronautics
Elmhurst, NYSkills
- Oracle SCM Cloud
- SAP Supply Chain Management
- SAP Transportation Management
- Fleet Complete
- Oracle Transportation Management
- Infor WMS
- NetSuite WMS
- HighJump WMS
- Route4Me
- SAP ERP
- Oracle ERP
- Microsoft Teams
- Slack
- Zoom
Technical skills
Oracle SCM Cloud, SAP Supply Chain Management, SAP Transportation Management, Fleet Complete, Oracle Transportation Management, Infor WMS, NetSuite WMS, HighJump WMS, Route4Me, Fleet Complete, SAP ERP, Oracle ERP, Microsoft Teams, Slack, Zoom
Timeline
Logistics Dispatch Manager
Chatfield Ventures LLC
12.2015 - Current
Driver
Club Benz Plaza LLC
08.2010 - 11.2015
Luxury Car Sales
Benjamin Auto & Sales
03.2005 - 08.2010
Completed Coursework - Management
College of Aeronautics
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