Rainikho Moiseau
Santo Domingo
Summary
Professional with strong experience in client interaction and scheduling, prepared for this role. Proven ability to build rapport, manage time efficiently, and adapt to changes. Demonstrates reliability and collaborative spirit, ensuring team goals are met. Skills include effective communication, organizational prowess, and focus on achieving tangible results.
Overview
5
5
years of professional experience
Work History
Appointment Setter
RadNet
11.2024 - 07.2025
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Scheduled follow up calls with patients to gain interest in scheduling appointments.
Chat Support Representative
Verizon
08.2023 - 08.2024
- Managed timely and effective replacement of damaged or missing products.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service Representative
Foot Locker
09.2020 - 07.2023
- Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Chat Support Specialist
Foot Locker
09.2020 - 07.2023
- Handled inbound customer chat conversations from various websites.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Worked closely with each customer to carefully resolve issues within timely fashion.
Email Support Representative
Foot Locker
09.2020 - 07.2023
- Overcame objections and negotiated payments and helped customers regain or retain current account status.
- Kept accurate records of customer support interactions using defined methods and tools.
- Built trusting relationships with clients through open and honest communication.
Virtual Assistant
Freelance
01.2022 - 01.2023
- Conferred with customers by telephone, chat or email to provide information.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
Education
High School Diploma -
Adventist's College - Los Girasoles
07.2017
Skills
- Microsoft PowerPoint
- Microsoft Word
- Sales Expertise
- Customer Relations
- Teamwork and collaboration
LANGUAGES
Spanish
Native or Bilingual
Creole
Native or Bilingual
English
Full Professional
Italian
Professional Working
Timeline
Appointment Setter
RadNet
11.2024 - 07.2025
Chat Support Representative
Verizon
08.2023 - 08.2024
Virtual Assistant
Freelance
01.2022 - 01.2023
Customer Service Representative
Foot Locker
09.2020 - 07.2023
Chat Support Specialist
Foot Locker
09.2020 - 07.2023
Email Support Representative
Foot Locker
09.2020 - 07.2023
High School Diploma -
Adventist's College - Los Girasoles