Rafael Lara Lendof
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Dispatch Supervisor
Moveo Technologies Corporation Dba Drvn
08.2021 - Current
- Supervise, continuously monitoring employee performance, develop strategies to improve department metrics, establish company goals and objectives for employees
- Scouting, screening and assessing new candidates
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Analyzed customer feedback and provided solutions to improve customer service.
Purchase Manager
Comité Olímpico Dominicano
07.2019 - 05.2021
- Conducted re-negotiations with vendors on rejections, disposition and adjustment of purchased materials not meeting specifications.
- Approved or rejected prices, terms and deliveries not in line with policy.
- Sourced vendors, built relationships, and negotiated prices.
Customer Service Representative
Acquire BPO
07.2018 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Technical Support Representative
Data Vimenca
06.2017 - 07.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
IT Technician
Comité Olímpico Dominicano
06.2010 - 12.2016
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured systems according to prescribed software and hardware frameworks.
- Linked computers to network and peripheral equipment.
- Recommended new and replacement hardware and software purchases.
Community Manager
Federacion Dominicana de Deportes Ecuestres
05.2014 - 05.2016
- Conducted daily updates to social media profiles to boost company online presence.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Education
No Degree - Law
Universidad Del Caribe
Santo Domingo, Republica Dominicana09.2025
IT Specialist - Information Technology
INFOTEP
Santo Domingo, Republica Dominicana11.2010
High School Diploma -
Colegio Apec Minetta Roques
Santo Domingo, Republica Dominicana08.2008
Skills
- Performance Monitoring and Evaluation
- Leadership
- High-Pressure Environments
- Resolve Technical Problems
- Computer Hardware Knowledge
- Troubleshooting
- PC Component Diagnostics
- Client Relations
- Analytical Thinking
- Constructive Feedback
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Dispatch Supervisor
Moveo Technologies Corporation Dba Drvn
08.2021 - Current
Purchase Manager
Comité Olímpico Dominicano
07.2019 - 05.2021
Customer Service Representative
Acquire BPO
07.2018 - 12.2018
Technical Support Representative
Data Vimenca
06.2017 - 07.2018
Community Manager
Federacion Dominicana de Deportes Ecuestres
05.2014 - 05.2016
IT Technician
Comité Olímpico Dominicano
06.2010 - 12.2016
No Degree - Law
Universidad Del Caribe
IT Specialist - Information Technology
INFOTEP
High School Diploma -
Colegio Apec Minetta Roques
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