RAFAEL EDUARDO VILLALONA ABREU
Santo Domingo Este,01
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Representante de Reservaciones
American Airlines
02.2021 - Current
- Provided exceptional customer service to passengers, applying sales techniques and delivering accurate information about schedules, fares, and flights in adherence to national and international call training guidelines.
Customer Service Representative
JetBlue Airlines
10.2017 - 01.2021
- Performed necessary check-in procedures for various flights at different airport counters, including luggage inspection and providing assistance to passengers with special needs.
- Provided assistance to unaccompanied minors traveling without their guardian.
Sales Representative
Industrial Mercantil Caribeña (IMECA)
08.2012 - 09.2013
- Collaborated and supported sales team to build sales pipeline.
Sales Representative
Pochy Ieromazzo
01.2011 - 12.2011
- Assisted customers in finding desired products throughout the store.
Education
Senior Technician in Air Traffic Control Aerodrome
ACADEMIA SUPERIOR DE CIENCIAS AERONÁUTICAS (ASCA)
07-2017
Bachiller -
COLEGIO SAN FRANCISCO DE ASÍS
07.2016
Inglés -
UNIVERSIDAD APEC
07.2012
Skills
- Microsoft Office
Verbal and written communication in English and Spanish
Leadership
Responsibility
Highly reliable and motivated
Customer Support
References
- Giancarlos Blandino, Gerente, 809-862-5196
- Juan Pablo Portorreal, Contable, 809-880-9119
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Representante de Reservaciones
American Airlines
02.2021 - Current
Customer Service Representative
JetBlue Airlines
10.2017 - 01.2021
Sales Representative
Industrial Mercantil Caribeña (IMECA)
08.2012 - 09.2013
Sales Representative
Pochy Ieromazzo
01.2011 - 12.2011
Senior Technician in Air Traffic Control Aerodrome
ACADEMIA SUPERIOR DE CIENCIAS AERONÁUTICAS (ASCA)
Bachiller -
COLEGIO SAN FRANCISCO DE ASÍS
Inglés -
UNIVERSIDAD APEC
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