Rafael Velazquez
Santo Domingo Este,Districto Nacional
Summary
To be able to help the company to accomplish excellent standard in the interpretation field and to help accomplish company goal. And to comply with interpreter ethics and standard.
Knowledgeable [Desired Position] with solid background in Spanish interpretation. Adept at facilitating clear and accurate communication between Spanish and English speakers in various settings. Demonstrated ability to manage complex linguistic nuances and maintain confidentiality.
Skilled language professional with significant experience in interpreting and translating Spanish. Adept at facilitating clear and effective communication, ensuring accurate and culturally sensitive translations. Strong focus on teamwork and achieving results, highly adaptable to changing needs. Proven expertise in language interpretation, cultural mediation, and maintaining confidentiality.
Overview
24
24
years of professional experience
Work History
Remote Spanish Interpreter
ALORICA DR COMUNICATION
Santo Domingo Este, Dominican Republic (Remote)
01.2019 - Current
- Problem Solving, fluent in English and Spanish, advanced computer knowledge, independent worker
- Assisted customers in both English and Spanish, providing effective support for inquiries and issues.
- Utilized CRM systems to track customer interactions and ensure accurate record-keeping.
- Trained new staff on best practices for bilingual customer service procedures and tools.
- Analyzed feedback to identify areas for process improvement, implementing changes that improved service quality.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Met all call quality standards and daily quotas for first-call resolution.
LANGUAGE LINE SERVICE SOLUTIONS
01.2002 - 01.2004
- Responsible for communicating between the English and Spanish languages to meet the needs of multiple clients; for example, financial institutions, hospitals, etc. and their customers.
Education
High School -
CARDOZO HIGH SCHOOL
01.1989
Skills
- Fluent spanish
- [Language] fluency
- Verbal communication
- Memory retention
- Fluent english
- Confidentiality practices
- Telephone interpreting
- Customer service expertise
- Technical terminology
- Cross-cultural communication
- Code of ethics
- Business terminology
- Attention to detail
- Interpretation
- Law enforcement
- Customer relations
- Intercultural sensitivity
- Terminology research
- Interpretation equipment
- Video remote interpreting
Timeline
Remote Spanish Interpreter
ALORICA DR COMUNICATION
01.2019 - Current
LANGUAGE LINE SERVICE SOLUTIONS
01.2002 - 01.2004
High School -
CARDOZO HIGH SCHOOL
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