Rafael Pages
Puerto Plata
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Consistently exceeding performance targets through critical thinking and effective communication.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
O-Max Staffing
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Appointment Scheduler
Monarchy
03.2022 - 05.2023
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
- Contributed to revenue growth by consistently meeting or exceeding personal appointment booking targets each month.
Retail Sales Associate
Alvin's Island
12.2020 - 09.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
High School Diploma -
Liceo Madre Teresa De Calcuta
Montellano, Dominican Republic07.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Payment Processing
- Appointment Scheduling
- Complaint Handling
Languages
English, Spanish
Native language
Timeline
Customer Service Representative
O-Max Staffing
05.2023 - Current
Appointment Scheduler
Monarchy
03.2022 - 05.2023
Retail Sales Associate
Alvin's Island
12.2020 - 09.2021
High School Diploma -
Liceo Madre Teresa De Calcuta
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