Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rafael Miranda

Santo Domingo,01

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Teleperformance
Santo Domingo, Santo Domingo
03.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Graphic Designer

Club Atletico Licey
Santo Domingo, Santo Domingo
10.2023 - Current
  • Developed graphics, logos and layouts for product illustrations, company logos, and websites.
  • Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
  • Managed multiple projects simultaneously while meeting tight deadlines.
  • Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
  • Designed print materials such as brochures, flyers and posters for marketing campaigns.
  • Edited photographs for use in digital media platforms including web banners and social media posts.

Education

Engineering Technology

Universidad Dominicana O&M
Santo Domingo
09-2027

English

Instituto Cultural Dominico Americano
Santo Domingo
12-2023

Skills

  • Information Security
  • Scheduling
  • Product Knowledge
  • Appointment Scheduling
  • Call Management
  • Microsoft Excel
  • Computer Proficiency
  • Payment Processing
  • Customer Service
  • Customer Relationship Management (CRM)
  • Microsoft Outlook
  • Technical Support
  • Documentation
  • Microsoft PowerPoint
  • Travel Planning

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Timeline

Customer Service Representative

Teleperformance
03.2024 - Current

Graphic Designer

Club Atletico Licey
10.2023 - Current

Engineering Technology

Universidad Dominicana O&M

English

Instituto Cultural Dominico Americano

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Rafael Miranda