Rafael Lama
Higuey,12
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent sales executive.
Overview
4
4
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Marketing Team Leader
TMS Punta Cana at Holidays Network Group
Punta Cana
02.2019 - 04.2021
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Forecasted sales to management and collaborated to build effective sales team.
- Implemented new marketing initiatives to drive sales and improve overall performance.
Travel Agent
Transat
Punta Cana
09.2015 - 04.2016
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Sales Executive
Club Melia
Punta Cana
08.2013 - 10.2014
- Guided sales prospects on resort property tours and followed up with targeted sales presentations.
Education
High School Diploma -
Aurelio Maria Santiago
Esperanza, ValverdeMBA - Business Administration
Universidad Catolica Del Este (UCADE)
Higuey 01.2017 - Current
Skills
Client Service
Timeline
Marketing Team Leader
TMS Punta Cana at Holidays Network Group
02.2019 - 04.2021
MBA - Business Administration
Universidad Catolica Del Este (UCADE)
01.2017 - Current
Travel Agent
Transat
09.2015 - 04.2016
Sales Executive
Club Melia
08.2013 - 10.2014
High School Diploma -
Aurelio Maria Santiago
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