Summary
Overview
Work History
Education
Skills
Internships
Timeline
Generic

Priscilla Clayton

Queens

Summary

A college graduate with an Associates degree in human services and a Bachelor’s degree in human services management with a great work ethic, self-motivating, and ability to remain empathetic in stressful situations. I’ve had job experiences in different environments such as in a corporate/business office, retail, fast food, and customer service for the past 10 years, allowing me to gain multiple skills that are useful in many environments. A worker that has passion for helping others and completing tasks and objectives. Proven ability in crisis intervention, client advocacy, and resource coordination. I’m a fast learner with the ability to adapt to different work environments, great with customer service, works great when working as a team, or can work independently. Always being able to maintain a professional and calm demeanor while under pressure or in stressful situations and comfortable with working in a fast paced environment. I enjoy setting daily goals for myself to help achieve daily/monthly tasks.

Overview

10
10
years of professional experience

Work History

Preventive Case Planner

SCO Family of Services
09.2024 - Current
  • Partner with families to provide assessment, goal setting, interventions, and case management to prevent foster care and promote wellbeing.
  • Adhere to the Family Connections model; work within the model structure regarding case contacts, interventions, supervision, documentation and length of treatment.
  • Conduct in person regular home visits. Ensured child safety by conducting regular home visits to monitor progress and address emerging concerns.
  • Provide concrete services such as advocacy, outreach, and referral.
  • Assess safety and implement crisis management plans and safety plans as needed.
  • Schedule and participate in conferences with families, community partners, and ACS using the Family Team Conferencing Model.
  • Collaborate with ACS, schools, and all collateral providers.
  • Complete all required documentation and data entry within deadlines including assessments, progress notes, treatment plans, and closing summaries.
  • Attend individual and group supervision along with all necessary meetings and trainings.
  • Demonstrate strong sensitivity to cultural and socioeconomic diversity.
  • Advocated for resources and services to support clients' long-term stability and well-being.
  • Strengthened parent-child relationships through coaching on effective parenting techniques and strategies for conflict resolution.
  • Maintained compliance with state and federal regulations regarding documentation, confidentiality, and reporting requirements.
  • Connected families with essential resources such as housing assistance, mental health services, and educational support programs.
  • Reduced risk factors for child maltreatment by providing intensive case management services to families in need.
  • Increased parental engagement in children's education by advocating for appropriate school-based supports and accommodations when necessary.

Case Manager

New Horizon Counseling Center
11.2023 - 08.2024
  • Responsible for performing a variety of casework duties including meeting with clients, preparing graphical analysis, obtaining, analyzing, and evaluating data in a fast-pace work environment
  • Developing care plans and service strategies/layouts tailored to individual client needs
  • Managing emergencies as they arise and arranges/coordinate for medical services and/or guidance to the medical team
  • Responsible for notifying clients of the facilities rules and regulations to present a constructive and orderly work environment
  • Providing information on available services that best suit the community
  • Maintain a caseload of 45-50 clients and perform record keeping services as required
  • Provide referrals for clients with agencies and programs that benefit clients best
  • Work collaboratively with other personnel assigned to clients
  • Maintain and establish relationships with stakeholders
  • Assist clients with transportation arrangements for upcoming appointments or per request
  • Assist clients complete Medicaid/Public Assistance recertifications
  • Attend monthly meetings and report progress to supervisor
  • Keep client files up-to-date
  • Adherence to HIPAA rule and regulations
  • Generate, filter, and manage reports
  • File and organize

Admissions Specialist

Atlantic Dialysis Management Services
10.2022 - 11.2023
  • Verify patients insurance coverage, monthly insurance checks, submit needed insurance updates to billing and collects department
  • Micro-manage 4 treatment facilities (patients)
  • Generate, filter, and manage reports
  • Credentialing
  • Gather needed documents for Medicaid Audit
  • Work collaboratively with social workers, clerks, nurses, Doctors, administrators, hospitals, billing and collections department
  • Attend monthly meetings
  • Keep patient files up-to-date
  • Collaborate with billing on insurance projects
  • Assist supervisor on mini-projects
  • Analyze patient ledger reports

Customer Service Representative

Adaptive Health/American Customer Care
07.2021 - 08.2022
  • Answer incoming customer service calls
  • Maintain dialogue while entering customer information into the Customer Relations Management Software
  • Verify customer information and make any necessary revisions
  • Use probing questions to understand the customers reason for calling
  • Use problem solving skills and sometimes deescalation techniques
  • Assist customers in purchasing products that will meet their needs
  • Use soft skills such as active listening and empathy

Sales Associate

EbLens
08.2019 - 01.2020
  • Provide great customer service as well as greeting customers.
  • Assist customers in selecting merchandise.
  • Shipment pickup and processing.
  • Cashier operations.
  • Open and close store, includes cleaning (sweeping, and wiping down fixtures).
  • Keep work areas clean and neat at all times.
  • Answered questions regarding the store and its merchandise.
  • Maintained adherence to all company protocols.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Prioritized and accomplished a wide range of tasks each shift.

Sales Associate

The Children's Place
06.2017 - 08.2017
  • Monitored entrances, exits and fitting rooms for signs of theft.
  • Reported incidents to management.
  • Maintained adherence to all company protocols.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Prioritized and accomplished a wide range of tasks each shift.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Worked collaboratively in a team environment.
  • Stocked shelves and supplies and organized displays.
  • Keep work areas clean and neat at all times.

Sales Associate

Bath & Body Works
05.2017 - 08.2017
  • Monitored entrances and exits for signs of theft.
  • Demonstrated use and care of merchandise.
  • Maintained adherence to all company protocols.
  • Accepted and processed returns.
  • Keep work areas clean and neat at all times.
  • Provided repeat customers with exceptional care and attention.
  • Followed latest market trends.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Reported incidents to management.
  • Worked collaboratively in a team environment.
  • Occasionally clean bathrooms.
  • Participate in opening and closing procedures.

Sales Associate

Aeropostale 42nd Street
11.2015 - 07.2016
  • Worked collaboratively in a team environment.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Prepared merchandise for the sales floor.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Prioritized and accomplished a wide range of tasks each shift.
  • Cash register operations.
  • Accepted and processed returns.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Directed individuals to merchandise locations.
  • Greeted customers and ascertained customers' needs.
  • Keep work areas clean and neat at all times.
  • Answered questions regarding the store and its merchandise.
  • Maintained adherence to all company protocols.
  • Participate in opening procedures.

Education

High School Diploma -

Lyons Community School
Brooklyn, NY
06-2016

Associate of Applied Science - Human Services

SUNY Alfred State College
Alfred, NY
05-2021

Bachelor of Science - Human Services Management

SUNY Alfred State College
Alfred, NY
05-2022

Skills

  • Opening and closing procedures
  • Cash register operations
  • Social perceptiveness
  • High energy
  • Exceptional customer service and communication skills (written and verbal)
  • Active listening
  • Computer skills, data entry
  • Individualized service planning
  • Attention to detail
  • Relationship building
  • Adapt to diverse groups
  • Interpersonal skills
  • Problem-solving skills
  • Multi-tasking strength
  • Able to persuade others effectively
  • Teamwork/ work independently
  • Empathy

Internships

  • Alfred Montessori School- Alfred, NY Spring 2019-2019
  • Worked with infants and toddlers in a classroom setting
  • Group management
  • Time management
  • Practiced different communication styles used with children
  • Understanding verbal and non-verbal cues
  • Interact daily using activities that promotes the development of motor skills
  • Home & Health Care Services Inc- Hornell, NY Spring 2022-2022
  • Worked in an office setting with office staff
  • Became familiarized with policies and procedures for caregivers and office staff
  • Participated in important meetings
  • Audit files and client charts
  • Organize contracts and grants binders
  • Organize filing room
  • Completed reference checks
  • Attend community events
  • Preparation of Annual Performance Review packets
  • Prepare orientation packets
  • Discharge old files
  • Observation of orientation process

Timeline

Preventive Case Planner

SCO Family of Services
09.2024 - Current

Case Manager

New Horizon Counseling Center
11.2023 - 08.2024

Admissions Specialist

Atlantic Dialysis Management Services
10.2022 - 11.2023

Customer Service Representative

Adaptive Health/American Customer Care
07.2021 - 08.2022

Sales Associate

EbLens
08.2019 - 01.2020

Sales Associate

The Children's Place
06.2017 - 08.2017

Sales Associate

Bath & Body Works
05.2017 - 08.2017

Sales Associate

Aeropostale 42nd Street
11.2015 - 07.2016

High School Diploma -

Lyons Community School

Associate of Applied Science - Human Services

SUNY Alfred State College

Bachelor of Science - Human Services Management

SUNY Alfred State College
Priscilla Clayton