Priscilla Clayton
Queens
Summary
A college graduate with an Associates degree in human services and a Bachelor’s degree in human services management with a great work ethic, self-motivating, and ability to remain empathetic in stressful situations. I’ve had job experiences in different environments such as in a corporate/business office, retail, fast food, and customer service for the past 10 years, allowing me to gain multiple skills that are useful in many environments. A worker that has passion for helping others and completing tasks and objectives. Proven ability in crisis intervention, client advocacy, and resource coordination. I’m a fast learner with the ability to adapt to different work environments, great with customer service, works great when working as a team, or can work independently. Always being able to maintain a professional and calm demeanor while under pressure or in stressful situations and comfortable with working in a fast paced environment. I enjoy setting daily goals for myself to help achieve daily/monthly tasks.
Overview
10
10
years of professional experience
Work History
Preventive Case Planner
SCO Family of Services
09.2024 - Current
- Partner with families to provide assessment, goal setting, interventions, and case management to prevent foster care and promote wellbeing.
- Adhere to the Family Connections model; work within the model structure regarding case contacts, interventions, supervision, documentation and length of treatment.
- Conduct in person regular home visits. Ensured child safety by conducting regular home visits to monitor progress and address emerging concerns.
- Provide concrete services such as advocacy, outreach, and referral.
- Assess safety and implement crisis management plans and safety plans as needed.
- Schedule and participate in conferences with families, community partners, and ACS using the Family Team Conferencing Model.
- Collaborate with ACS, schools, and all collateral providers.
- Complete all required documentation and data entry within deadlines including assessments, progress notes, treatment plans, and closing summaries.
- Attend individual and group supervision along with all necessary meetings and trainings.
- Demonstrate strong sensitivity to cultural and socioeconomic diversity.
- Advocated for resources and services to support clients' long-term stability and well-being.
- Strengthened parent-child relationships through coaching on effective parenting techniques and strategies for conflict resolution.
- Maintained compliance with state and federal regulations regarding documentation, confidentiality, and reporting requirements.
- Connected families with essential resources such as housing assistance, mental health services, and educational support programs.
- Reduced risk factors for child maltreatment by providing intensive case management services to families in need.
- Increased parental engagement in children's education by advocating for appropriate school-based supports and accommodations when necessary.
Case Manager
New Horizon Counseling Center
11.2023 - 08.2024
- Responsible for performing a variety of casework duties including meeting with clients, preparing graphical analysis, obtaining, analyzing, and evaluating data in a fast-pace work environment
- Developing care plans and service strategies/layouts tailored to individual client needs
- Managing emergencies as they arise and arranges/coordinate for medical services and/or guidance to the medical team
- Responsible for notifying clients of the facilities rules and regulations to present a constructive and orderly work environment
- Providing information on available services that best suit the community
- Maintain a caseload of 45-50 clients and perform record keeping services as required
- Provide referrals for clients with agencies and programs that benefit clients best
- Work collaboratively with other personnel assigned to clients
- Maintain and establish relationships with stakeholders
- Assist clients with transportation arrangements for upcoming appointments or per request
- Assist clients complete Medicaid/Public Assistance recertifications
- Attend monthly meetings and report progress to supervisor
- Keep client files up-to-date
- Adherence to HIPAA rule and regulations
- Generate, filter, and manage reports
- File and organize
Admissions Specialist
Atlantic Dialysis Management Services
10.2022 - 11.2023
- Verify patients insurance coverage, monthly insurance checks, submit needed insurance updates to billing and collects department
- Micro-manage 4 treatment facilities (patients)
- Generate, filter, and manage reports
- Credentialing
- Gather needed documents for Medicaid Audit
- Work collaboratively with social workers, clerks, nurses, Doctors, administrators, hospitals, billing and collections department
- Attend monthly meetings
- Keep patient files up-to-date
- Collaborate with billing on insurance projects
- Assist supervisor on mini-projects
- Analyze patient ledger reports
Customer Service Representative
Adaptive Health/American Customer Care
07.2021 - 08.2022
- Answer incoming customer service calls
- Maintain dialogue while entering customer information into the Customer Relations Management Software
- Verify customer information and make any necessary revisions
- Use probing questions to understand the customers reason for calling
- Use problem solving skills and sometimes deescalation techniques
- Assist customers in purchasing products that will meet their needs
- Use soft skills such as active listening and empathy
Sales Associate
EbLens
08.2019 - 01.2020
- Provide great customer service as well as greeting customers.
- Assist customers in selecting merchandise.
- Shipment pickup and processing.
- Cashier operations.
- Open and close store, includes cleaning (sweeping, and wiping down fixtures).
- Keep work areas clean and neat at all times.
- Answered questions regarding the store and its merchandise.
- Maintained adherence to all company protocols.
- Organized racks and shelves to maintain the visual appeal of the store.
- Prioritized and accomplished a wide range of tasks each shift.
Sales Associate
The Children's Place
06.2017 - 08.2017
- Monitored entrances, exits and fitting rooms for signs of theft.
- Reported incidents to management.
- Maintained adherence to all company protocols.
- Organized racks and shelves to maintain the visual appeal of the store.
- Prioritized and accomplished a wide range of tasks each shift.
- Developed positive customer relationships through friendly greetings and excellent service.
- Worked collaboratively in a team environment.
- Stocked shelves and supplies and organized displays.
- Keep work areas clean and neat at all times.
Sales Associate
Bath & Body Works
05.2017 - 08.2017
- Monitored entrances and exits for signs of theft.
- Demonstrated use and care of merchandise.
- Maintained adherence to all company protocols.
- Accepted and processed returns.
- Keep work areas clean and neat at all times.
- Provided repeat customers with exceptional care and attention.
- Followed latest market trends.
- Developed positive customer relationships through friendly greetings and excellent service.
- Organized racks and shelves to maintain the visual appeal of the store.
- Reported incidents to management.
- Worked collaboratively in a team environment.
- Occasionally clean bathrooms.
- Participate in opening and closing procedures.
Sales Associate
Aeropostale 42nd Street
11.2015 - 07.2016
- Worked collaboratively in a team environment.
- Helped customers with questions, problems and complaints in person and via telephone.
- Prepared merchandise for the sales floor.
- Organized racks and shelves to maintain the visual appeal of the store.
- Prioritized and accomplished a wide range of tasks each shift.
- Cash register operations.
- Accepted and processed returns.
- Developed positive customer relationships through friendly greetings and excellent service.
- Directed individuals to merchandise locations.
- Greeted customers and ascertained customers' needs.
- Keep work areas clean and neat at all times.
- Answered questions regarding the store and its merchandise.
- Maintained adherence to all company protocols.
- Participate in opening procedures.
Education
High School Diploma -
Lyons Community School
Brooklyn, NY06-2016
Associate of Applied Science - Human Services
SUNY Alfred State College
Alfred, NY05-2021
Bachelor of Science - Human Services Management
SUNY Alfred State College
Alfred, NY05-2022
Skills
- Opening and closing procedures
- Cash register operations
- Social perceptiveness
- High energy
- Exceptional customer service and communication skills (written and verbal)
- Active listening
- Computer skills, data entry
- Individualized service planning
- Attention to detail
- Relationship building
- Adapt to diverse groups
- Interpersonal skills
- Problem-solving skills
- Multi-tasking strength
- Able to persuade others effectively
- Teamwork/ work independently
- Empathy
Internships
- Alfred Montessori School- Alfred, NY Spring 2019-2019
- Worked with infants and toddlers in a classroom setting
- Group management
- Time management
- Practiced different communication styles used with children
- Understanding verbal and non-verbal cues
- Interact daily using activities that promotes the development of motor skills
- Home & Health Care Services Inc- Hornell, NY Spring 2022-2022
- Worked in an office setting with office staff
- Became familiarized with policies and procedures for caregivers and office staff
- Participated in important meetings
- Audit files and client charts
- Organize contracts and grants binders
- Organize filing room
- Completed reference checks
- Attend community events
- Preparation of Annual Performance Review packets
- Prepare orientation packets
- Discharge old files
- Observation of orientation process
Timeline
Preventive Case Planner
SCO Family of Services
09.2024 - Current
Case Manager
New Horizon Counseling Center
11.2023 - 08.2024
Admissions Specialist
Atlantic Dialysis Management Services
10.2022 - 11.2023
Customer Service Representative
Adaptive Health/American Customer Care
07.2021 - 08.2022
Sales Associate
EbLens
08.2019 - 01.2020
Sales Associate
The Children's Place
06.2017 - 08.2017
Sales Associate
Bath & Body Works
05.2017 - 08.2017
Sales Associate
Aeropostale 42nd Street
11.2015 - 07.2016
High School Diploma -
Lyons Community School
Associate of Applied Science - Human Services
SUNY Alfred State College
Bachelor of Science - Human Services Management
SUNY Alfred State College
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