Summary
Overview
Work History
Education
Skills
References
Timeline
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Franchesca Geraldo Casanova

Franchesca Geraldo Casanova

Santo Domingo

Summary

Motivated and results-driven professional with a strong background in customer service, technical support, and medical billing. Proven ability to exceed performance targets, resolve complex issues, and collaborate effectively with cross-functional teams. Skilled in managing high volumes of customer interactions, tracking service tickets, and ensuring accurate billing processes. Bilingual in English and Spanish, with excellent communication, problem-solving, and time management skills. Committed to continuous learning and delivering high-quality service in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Billing Agent

Ingenious DR SRL
05.2024 - Current
  • As a Billing Agent at Ingenious DR SRL, I played a crucial role in managing and processing medical billing for UT Southwestern Medical Center.
  • Invoice Generation and Review.
  • Patient and Provider Interaction.
  • Accounts Receivable Management.

Customer Service Representative- Back Office

Newtech
09.2023 - 06.2024
  • Managed and tracked service tickets for Samsung customers, ensuring timely and accurate resolution.
  • Coordinated with technical teams to prioritize and escalate complex cases.
  • Maintained detailed records of all interactions using CRM tools to ensure traceability and compliance with quality standards.
  • Analyzed recurring issues to identify process improvement opportunities.
  • Contributed to high customer satisfaction levels through clear communication and efficient problem-solving.

Tech Support

PBSC
09.2021 - 05.2022
  • I used to work for Optimum, a company that is a telecommunications company that also offers cable service, TV, and residential phone service.
  • My job consisted of providing assistance to the technicians, verifying that the work was completed, and assigning those tasks to the technician's work route.

Customer Service Representative

Alorica
11.2020 - 05.2021
  • I worked as a consultant for Samsung Care+, which is an additional insurance policy for your Samsung Galaxy smartphone, tablet, smartwatch, or laptop.

Customer Service Representative

Teleperformance
01.2020 - 11.2020
  • Provided customer support for a major U.S.-based online retail company.

Education

Técnico - Marketing y Publicidad

Politecnico general belisario peguero Guerrero
06.2017

Bachelor's degree - Political Science

UASD
05.2025

English immersion program - undefined

Intec
11.2019

Skills

  • Customer Service Excellence
  • Technical Support
  • Medical Billing & Invoicing
  • CRM Systems Management
  • Multitasking & Time Management
  • Problem Solving & Conflict Resolution
  • Team Collaboration
  • Adaptability in Fast-Paced Environments
  • Bilingual Communication (Spanish & English)
  • Microsoft Office & Digital Tools

References

  • Yeliza Ramírez, (809) 520-7641
  • Arbanelis Casanova, (809) 873-0462
  • Leinad Cuello, (849) 885-7593

Timeline

Billing Agent

Ingenious DR SRL
05.2024 - Current

Customer Service Representative- Back Office

Newtech
09.2023 - 06.2024

Tech Support

PBSC
09.2021 - 05.2022

Customer Service Representative

Alorica
11.2020 - 05.2021

Customer Service Representative

Teleperformance
01.2020 - 11.2020

Bachelor's degree - Political Science

UASD

English immersion program - undefined

Intec

Técnico - Marketing y Publicidad

Politecnico general belisario peguero Guerrero
Franchesca Geraldo Casanova