Phillips Acevedo

Santo Domingo

Summary

Proactive and results-driven Customer Service and Sales Professional with over 5 years of experience supporting global clients through phone, chat, and email. Proven track record in inside sales, upselling, and customer retention across diverse industries including e-commerce, airlines, telecom, and health products. Adept at using CRM systems like Salesforce, HubSpot, and Zendesk to drive performance and meet KPIs. Bilingual in Spanish and English, with strong communication, emotional intelligence, and conflict resolution skills. Known for exceeding metrics, building rapport, and leading by example in remote environments.

Overview

years of professional experience

Certification

Work History

Senior Sales Associate & Customer Representative

Concentrix, Modsquad, Simera, WCCC

01.2019 - 01.2025

- Delivered world-class customer service via phone, chat, and email across multiple accounts.
- Achieved consistent 100% in KPIs and customer satisfaction metrics.
- Promoted to Senior Sales Associate for leadership in closing high-value sales and mentoring peers.
- Handled B2C and B2B sales pipelines using CRM tools: Salesforce, HubSpot, Sales Navigator, and Zendesk.
- Resolved escalated customer issues with empathy, accuracy, and speed, resulting in increased loyalty and upsell opportunities.
- Led product demos and customer onboarding for SaaS and digital services.
- Collaborated with marketing teams to improve customer acquisition via social media strategies.
- Trained new hires on best practices for sales engagement and customer care.
Projects: Macy's, Spirit Airlines, Amazon, Upwork Freelancer, Verizon, Purity Products, Healthcare

Education

Bachelor of Science - Computer Science

INTEC

01.2023

Skills

- Sales & Lead Generation
- Inside Sales & B2B Outreach
- CRM Tools (Salesforce, HubSpot, Zendesk)
- Cold Calling & Follow-ups
- Social Media Selling
- Customer Relationship Management
- Multichannel Communication (Phone, Chat, Email)
- Problem-Solving & Objection Handling

- Time Management & Adaptability
- Fluent in English & Spanish
- Microsoft Office (Excel, Word, Docs)
Trend monitoring
CRM software
Call center operations
Data entry

Certification

- IT Support Specialist - Coursera
- Sales Academy Graduate - Simera
- Digital Marketing - Udemy
- Top Sales Associate Award - 100% Metrics & KPIs (2023)

Aikido, Swimming, Baseball, Basketball, BJJ and MMA.

2007-2018

Languages

English

Bilingual or Proficient (C2)

Spanish