Philippe Francois
Santo Domingo,Santo Domingo
Summary
- My name is Philippe Robert Francois, I am from Haiti and I am currently living in Dominican Republic. I am a resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
- I am a goal-minded English Teacher with experience directing students in essay writing and reading comprehension
- I am also a bilingual English Interpreter with background in facilitating effective communication between parties. Fluent in multiple languages, demonstrating strong linguistic skills and cultural competence. Proven ability to interpret complex ideas and concepts across diverse industries. I speak Haitian Creole, French, English and Spanish.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Newtech Global
Santo Domingo
02.2022 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Responded to customer requests for products, services, and company information
- Documented, researched and resolved customer service issues
- Met personal, team and company goals in customer service environment.
Customer Service Representative
CCD
Santo Domingo, Santo Domingo
01.2020 - 02.2022
- Answered incoming customer calls regarding products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
English Teacher
Lycee Horatius Laventure
Port-au-prince, Port-au-prince
09.2017 - 06.2019
- Provided feedback on written assignments submitted by students.
- Encouraged self-expression among learners through oral presentations or role plays.
- Created lesson plans, handouts, and other materials for teaching English grammar, reading comprehension, and creative writing skills.
English Interpreter
Gap Foundation
01.2015 - 05.2017
- Provided simultaneous interpretation for international conferences, workshops, meetings and other events.
- Translated and interpreted spoken language between English and target language at various events.
- Facilitated communication between French and Haitian Creole-speaking clients and their English-speaking counterparts.
- Interpreted speeches, conversations, meetings, and other events from English to French/Haitian Creole, and vice versa, in consecutive mode.
Education
Dropped out - Accounting
Universite La Pleiade
Avenue Christophe, P-au-P Haiti02-2017
Certificate - English-as-a-Second-Language Education
Wonderful Institute Haiti
Delmas, Haiti08-2014
High School Diploma -
Lycee Antenor Firmin
Bois Verna, Haiti07-2013
Skills
- Customer Service
- Research
- Fluent Bilingualism
- Inbound and Outbound Calling
- Documentation
- Medical terminology knowledge
- Problem-solving abilities
- Appointment Scheduling
- Teacher Education
- Group and individual instruction
- Grammar rules
- Call handling
- Simultaneous translations skills
- Consecutive Translation
Languages
- Haitian Creole
- French
- English
- Spanish
Languages
Haitian Creole
First Language
French
Proficient (C2)
C2
English
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
Portuguese
Beginner (A1)
A1
Certification
- High School Diploma
- English Certificate
Timeline
Customer Service Representative
Newtech Global
02.2022 - 07.2024
Customer Service Representative
CCD
01.2020 - 02.2022
English Teacher
Lycee Horatius Laventure
09.2017 - 06.2019
English Interpreter
Gap Foundation
01.2015 - 05.2017
- High School Diploma
- English Certificate
Dropped out - Accounting
Universite La Pleiade
Certificate - English-as-a-Second-Language Education
Wonderful Institute Haiti
High School Diploma -
Lycee Antenor Firmin
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