Pedro Pablo Saldaña Herrera
Cancino Adentro,32
Summary
Dynamic and results-oriented professional with extensive experience in customer service and technical support, notably at Teleperformance. Excelled in resolving complex technical issues and managing high-stress situations, enhancing customer satisfaction and loyalty. Skilled in data entry and relationship building, demonstrating adaptability and superior communication abilities.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Teleperformance
01.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Alorica
08.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support Representative
Xerox
08.2016 - 09.2020
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Maintained high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
No Degree - Modern Languages
Universidad Autónoma of Santo Domingo
Santo Domingo, Dominican RepublicCertificate of Technical Studies - English Language
San Luis Institute of Technology
Santo Domingo Este, Dominican Republic2016
Skills
- Customer service
- Data entry
- Call center experience
- Inbound customer service
- Problem resolution
- Relationship building
- Adaptability and flexibility
- Verbal and written communication
Accomplishments
I'm proud of accomplishing the leadership program at Alorica that allowed me to be part of the recruiting - training team. Enjoyed the experience and hold it dearly.
Song writer and composer
I love writing song about God and what happens in my live. To me is such a blessing being able to express myself through music.
Languages
Spanish
Native language
English
Advanced
C1
Portuguese
Elementary
A2
Timeline
Customer Care Representative
Teleperformance
01.2024 - Current
Customer Service Representative
Alorica
08.2021 - 02.2023
Technical Support Representative
Xerox
08.2016 - 09.2020
No Degree - Modern Languages
Universidad Autónoma of Santo Domingo
Certificate of Technical Studies - English Language
San Luis Institute of Technology
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