Pedro Galván
San Cristobal,Country : Dominican Republic
Summary
Bilingual Customer Service Professional with experience in call center environments, resolving customer issues efficiently and providing clear communication. Background includes health insurance training and interpretation services. Detail-oriented with strong data entry and organizational skills, demonstrating adaptability to new systems and products.
Overview
3
3
years of professional experience
Work History
Bilingual Customer Service Representative
BCBS at teleperformance
Santo Domingo, Dominican Republic
07.2023 - 01.2026
- Assisted customers over the phone in resolving issues and enhancing satisfaction.
- Resolved inquiries efficiently, delivering accurate and professional support.
- Worked as an English-Spanish interpreter ensuring clear communication.
- Supported team members by assisting supervisor and preparing detailed evaluations.
Education
High School Diploma -
English Diploma -
Health Insurance Specialist Training -
Skills
- Bilingual communication
- Customer service
- Data entry
- Data entry accuracy
- Quality assurance
- Team collaboration
- Effective communication
- Active listening
- Problem solving
- Time management
- Microsoft Excel
- Google Sheets
- Microsoft Word
- Microsoft PowerPoint
- Adaptable learning
Timeline
Bilingual Customer Service Representative
BCBS at teleperformance
07.2023 - 01.2026