Paulette Lora
Asistente Admistrativa
Santo Domingo,32
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Asistente Administrativa
Lucy García Gallery
10.2023 - Current
- Day-to-day accounting and billing. Generating yearly budgeting reports, events financial records, profit tracking and monthly and yearly expenses reports. Streamlining billing templates for individual sales, payment of vendors, artists and payroll. Communicating with director and other departments for gathering data that contributed to budgeting accuracy.
- Organization and progress tracking in event organization, including space prep, supplies and external vendors needed, progress meetings with director, curator, artists and all personnel involved.
- Management of employees and coordination of different departments: driver, community manager and content creator, clients, transportation, artists, product production, overseas shipping, sales representatives, owner and other external vendors.
- Customer service and client data management.
- Special effects and record keeping for client meetings, event conceptualizations, employee performance reviews and external contracts.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed and performing regular backlog back-ups for information safekeeping.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Artist support for project development, travel and accommodations coordination as well as personal follow-ups to ensure satisfaction and met emotional needs.
- Calendar management for important and noteworthy holidays, including birthdays and anniversaries.
- Social media tracking to ensure the development of a schedule for publications. Providing timely follow ups with community manager and content audits for quality and goal meeting assurance.
Asistente de Negocios y Asistente de Contable
Oficina de Comercio, Promoción e Inversión en Rep. Dom. (OCPIRD)
06.2023 - Current
- Encargada comercial y asistente personal en inglés.
- Contabilidad del día a día.
Traductora e Intérprete Freelance (EN-ESP, ESP-EN & FR-ESP)
04.2019 - 04.2022
- CVs y flyers promocionales tanto en inglés como en francés.
- Acompañamiento de empleados extranjeros y misioneros para una comunicación efectiva.
- Interpretación consecutiva salud entre la paciente y los doctores a cargo de su tratamiento.
- Proyecto de arte basado en los trabajos del maestro escultor Johnny Bonnelly y con la profesional Alexandra Germán como gestora de proyectos.
Customer Service Representative & Remote Technical Assistance
Call Centers Xerox, Alorica y StreamVenues
01.2012 - 04.2021
- Asistencia técnica remota vía llamada
- Mensajería instantánea.
- Solución inmediata de problemas.
- Servicio al cliente en variedad de temas, manteniendo y defendiendo siempre la reputación y estándar de la marca representada.
Fundación contra el Hambre (FH)
07.2019 - 11.2019
Proyecto Alma Dominicana
04.2019 - 05.2019
Consulta privada Dra. Mary Disla
04.2019 - 04.2019
Profesora de Inglés
Escuela de idiomas del Instituto Domínico-Americano
10.2015 - 12.2015
Profesora de Italiano
Instituto Colorearte y Beibi Haus
07.2015 - 12.2015
Education
Traducción e Interpretación -
Universidad Internacional de Valencia (VIU)
01.2019 - 01.2020
Traducción e Interpretación -
Universidad Europea Del Atlántico
Santander, España 01.2016 - 01.2019
Skills
Document organization
Service excellence
Organized scheduling coordination
Client relationship management
Data organization and maintenance
Front desk management
Invoice management
Effective minute taking
Clear and concise report drafting
Data organization in spreadsheets
Strong focus on timely delivery
Project coordination
Visual presentation design
Expense management
Professional demeanor
Collaborative teamwork
Strategic internal communications
Event planning
Personnel oversight
Confidential information handling
Process optimization
Critical thinking for problem-solving
Content proofreading
Personal Information
Date of Birth: 11/27/93
Timeline
Asistente Administrativa
Lucy García Gallery
10.2023 - Current
Asistente de Negocios y Asistente de Contable
Oficina de Comercio, Promoción e Inversión en Rep. Dom. (OCPIRD)
06.2023 - Current
Fundación contra el Hambre (FH)
07.2019 - 11.2019
Traductora e Intérprete Freelance (EN-ESP, ESP-EN & FR-ESP)
04.2019 - 04.2022
Proyecto Alma Dominicana
04.2019 - 05.2019
Consulta privada Dra. Mary Disla
04.2019 - 04.2019
Traducción e Interpretación -
Universidad Internacional de Valencia (VIU)
01.2019 - 01.2020
Traducción e Interpretación -
Universidad Europea Del Atlántico
01.2016 - 01.2019
Profesora de Inglés
Escuela de idiomas del Instituto Domínico-Americano
10.2015 - 12.2015
Profesora de Italiano
Instituto Colorearte y Beibi Haus
07.2015 - 12.2015
Customer Service Representative & Remote Technical Assistance
Call Centers Xerox, Alorica y StreamVenues
01.2012 - 04.2021
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