Dady Noel
Grandbury,Texas
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
colonybrand inc
Miramar, FL
09.2023 - 01.2024
- Increased customer satisfaction ratings 98% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Increased customer satisfaction ratings 98% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted available products and services to customers during service, account management and order calls.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Care Representative
TTEC solutions
Riverdale, GA
11.2021 - 07.2023
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer traffic count by 60 and retail sales by [90]%.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
Customer Service Representative
Alorica
Port-Saint-Lucie, FL
06.2018 - 12.2020
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
GED -
Canado
Haiti07-2008
Skills
- Appointment Scheduling
- Inbound and Outbound Calling
- Paperwork Processing
- Product Knowledge
- Complaint Resolution
- Call Management
- Microsoft PowerPoint
- Typing 40 WPM
- Conflict Mediation
- Technical Support
- Team Development
- Administrative Support
- Multi-Task Management
- Credit Card Payment Processing
- High-Energy Attitude
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Customer Service Representative
colonybrand inc
09.2023 - 01.2024
Customer Care Representative
TTEC solutions
11.2021 - 07.2023
Customer Service Representative
Alorica
06.2018 - 12.2020
GED -
Canado
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