Ricardo Casimir
Kilimanjaro ,FL
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
Alorica
Kissimmee, FL
02.2024 - 01.2025
- Answered incoming phone calls from customers regarding product availability or store locations.
- Greeted customers and provided friendly customer service.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Remote Customer Care Representative
Arise Solutions Inc
Kissimmee, FL
01.2022 - 12.2023
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Increased customer traffic count by 60 and retail sales by [90]%.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries over the phone and via email.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Built sustainable relationships of trust through open communication with customers.
Remote Customer Service Representative
Nexrep LLC
Kissimmee, FL
07.2020 - 01.2023
- Increased customer satisfaction ratings 98% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Increased customer satisfaction ratings 98% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted available products and services to customers during service, account management and order calls.
- Answered inbound calls, chats and emails to facilitate customer service.
Remote Customer Service Representative
Liveops LLC
Kissimmee, FL
07.2020 - 12.2021
- Answered incoming calls from customers, providing prompt and accurate information.
- Made outbound sales calls to potential customers to promote products and services.
- Provided product recommendations based on customer needs.
- Handled escalated customer service issues professionally and efficiently.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Reviewed daily performance metrics such as average wait time, number of calls answered.
- Participated in team meetings to discuss strategies for improving customer service experience.
- Monitored competitor activities by attending trade shows, conferences, industry events.
- Assessed customer feedback surveys and made adjustments accordingly.
- Provided technical support when needed regarding product installation, usage, troubleshooting.
- Responded promptly to emails sent by customers seeking support or assistance.
Education
GED -
College De Cote Plage
Haiti06-2004
Skills
- Appointment Scheduling
- Inbound and Outbound Calling
- Paperwork Processing
- Product Knowledge
- Complaint Resolution
- Call Management
- Microsoft PowerPoint
- Typing 40 WPM
- Conflict Mediation
- Technical Support
- Team Development
- Administrative Support
- Multi-Task Management
- Credit Card Payment Processing
- High-Energy Attitude
- Account Updating
- Consultative Sales
- Data Collection
- Complaint resolution
- CRM Software
- Computer Proficiency
- Product Sales
- Office equipment proficiency
- Dispute Resolution
- Customer Relations
- Prioritization
- Problem-solving abilities
- Senior leadership support
- Active Listening
- Conflict Resolution
- Typing proficiency
- High-energy attitude
- Credit card payment processing
- De-Escalation Techniques
- Call Center Operations
- Adaptive team player
- Positive and professional
- Professional telephone demeanor
- Follow-up skills
- Complaint Handling
- Customer Relationship Management (CRM)
Languages
Creole ,Spanish,French,English
Education and Training
Computer Support Technician
Timeline
Remote Customer Service Representative
Alorica
02.2024 - 01.2025
Remote Customer Care Representative
Arise Solutions Inc
01.2022 - 12.2023
Remote Customer Service Representative
Nexrep LLC
07.2020 - 01.2023
Remote Customer Service Representative
Liveops LLC
07.2020 - 12.2021
GED -
College De Cote Plage
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