Patrick Green
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service expert with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Founder and President
Mutant Beaver Comics Ltd.
01.2018 - 06.2024
- Built the Company from my kitchen table in early 2018 to become an industry leader in the online space for Exclusive Comic Books.
- Had a team of 4 full time employees shipping over 800 orders per week to 47 countries around the world.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Championed continuous improvement efforts within the organization, streamlining operations for increased efficiency.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
Business Support Coordinator
EastLink Communications
01.2009 - 01.2020
- Looked after the PEI territory for EL commercial internet, cable, and mobile installs.
- Worked in conjunction with the PEI Sales Team and the Install Team to coordinate all commercial installs on PEI.
- Guided the new EL customers through the entire install process, attended installs, and provided ongoing customer support after install.
- Was the point of contact for all commercial customers to answer questions such as billing or tech support contacts.
- Assisted with large installs in Nova Scotia, New Brunswick, and Newfoundland.
- Represented Eastland at various business functions such as Chamber of Commerce Business Mixers.
General Manager
Empire Theatres Ltd.
08.1999 - 01.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Engineering (Pre-Engineering)
University of Prince Edward Island
Charlottetown, Prince Edward Island05.1994
Skills
- Team Leadership
- Strategic Thinking
- Marketing
- Entrepreneurial and Innovative
- Client Engagement
- Customer Acquisition
- Project Management
- Operations Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40 staff members.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Founder and President
Mutant Beaver Comics Ltd.
01.2018 - 06.2024
Business Support Coordinator
EastLink Communications
01.2009 - 01.2020
General Manager
Empire Theatres Ltd.
08.1999 - 01.2009
No Degree - Engineering (Pre-Engineering)
University of Prince Edward Island
Similar Profiles
Shayane TelsaintShayane Telsaint
Sales Associate at Newbury ComicsSales Associate at Newbury Comics
Richnel NzingaRichnel Nzinga
Online seller at Radicalz ComicsOnline seller at Radicalz Comics
Brayden WilmutBrayden Wilmut
Owner at Imperial ComicsOwner at Imperial Comics