Appfolio
Patricia Lagares
Summary
-Service-oriented and customer satisfaction. -Communication Skills. -Teamwork -Good initiative and enterprising attitude. -Planning and organizing skills. -Learning Attitude. - HighCommunication - Management Skills - Administrative skills. - Scheduling - Customer Needs Analysis
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Case Manager
SCS Pooled Trust Services
04.2023 - Current
- Fostered open lines of communication with clients'' families and support networks, involving them in case management process as appropriate.
- Managed 30 accounts per day.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Analyzed trends and data to inform decision-making and program development.
Executive Assistant To Chief Executive Officer
MUSA
11.2022 - 04.2023
- Manage extremely active calendar of appointments; complete expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compile documents for travel-related meetings
- Provide leadership to build relationships crucial to success of organization, and managed few variety of special projects for company's CEO.
- Answered high volume of phone calls and email inquiries.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Production Assistant
Optimum Contractors
10.2021 - 10.2022
- Supported on-time project completion by effectively prioritizing tasks and managing workflow
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities
Virtual Office Assistant
iTouch Roofing
02.2021 - 09.2022
- Working simultaneous projects at time, between 6 to 10 projects.
- Get all permits from HOAs.
- Assisted in development of marketing materials, contributing to improved brand visibility and customer engagement
- Managed comprehensive databases, ensuring accuracy and confidentiality while maintaining up-to-date records
- Increased productivity levels with exceptional time management skills and prioritization of tasks
- Streamlined communication channels for increased efficiency by managing emails, scheduling appointments, and organizing documents
- Supported successful events coordination by handling logistics such as venue booking, transportation arrangements, material preparation, and follow-up communications
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
Restaurant And Bar Manager
Restaurante Nipau
07.2019 - 01.2022
- Recruit and training restaurant staff following company policies.
- speaking with diners to address concerns or solve problems.
- create work schedules for restaurant staff.
- As event planner meeting with vendors at venue location to help with set-up.
- running errands for supplies and decorations and working with staff to ensure completion of successful events.
Medical Scribe
Augmedix
08.2018 - 06.2019
Sales Executive
Smart Energy
09.2017 - 02.2018
Sales Execut
MegaPath
04.2017 - 09.2017
Translator
Akorbi
03.2017 - 05.2017
Customer Service Representative
FedEx
10.2016 - 03.2017
- Provide tracking information, schedule pick ups for packages and provide customer services both shippers and recipients.
Trainer
Alorica
09.2015 - 12.2015
- Teaching about sales and customer services techniques based in the product for a specific campaign
- AT&T WIRELESS.
Customer Service Representative
AT&T WIRELESS
04.2015 - 09.2015
- Provide customer services, technical support, sales of equipment, and answering billing questions to customers located in the US.
Education
Hospitality Administration/Management -
Pontificia Universidad Católica Madre y Maestra
01.2009 - 05.2014
Skills
Interpersonal Skills
Software
Quickbase
Notion
Trello
Timeline
Case Manager
SCS Pooled Trust Services
04.2023 - Current
Executive Assistant To Chief Executive Officer
MUSA
11.2022 - 04.2023
Production Assistant
Optimum Contractors
10.2021 - 10.2022
Virtual Office Assistant
iTouch Roofing
02.2021 - 09.2022
Restaurant And Bar Manager
Restaurante Nipau
07.2019 - 01.2022
Medical Scribe
Augmedix
08.2018 - 06.2019
Sales Executive
Smart Energy
09.2017 - 02.2018
Sales Execut
MegaPath
04.2017 - 09.2017
Translator
Akorbi
03.2017 - 05.2017
Customer Service Representative
FedEx
10.2016 - 03.2017
Trainer
Alorica
09.2015 - 12.2015
Customer Service Representative
AT&T WIRELESS
04.2015 - 09.2015
Hospitality Administration/Management -
Pontificia Universidad Católica Madre y Maestra
01.2009 - 05.2014
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