Appfolio
Patricia Lagares
Summary
-Service-oriented and customer satisfaction. -Communication Skills. -Teamwork -Good initiative and enterprising attitude. -Planning and organizing skills. -Learning Attitude. - HighCommunication - Management Skills - Administrative skills. - Scheduling - Customer Needs Analysis
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Case Manager
SCS Pooled Trust Services
Remote
04.2023 - Current
- Fostered open lines of communication with clients'' families and support networks, involving them in case management process as appropriate.
- Managed 30 accounts per day.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Analyzed trends and data to inform decision-making and program development.
Executive Assistant To Chief Executive Officer
MUSA
11.2022 - 04.2023
- Manage extremely active calendar of appointments; complete expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compile documents for travel-related meetings
- Provide leadership to build relationships crucial to success of organization, and managed few variety of special projects for company's CEO.
- Answered high volume of phone calls and email inquiries.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Production Assistant
Optimum Contractors
10.2021 - 10.2022
- Supported on-time project completion by effectively prioritizing tasks and managing workflow
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities
Virtual Office Assistant
iTouch Roofing
02.2021 - 09.2022
- Working simultaneous projects at time, between 6 to 10 projects.
- Get all permits from HOAs.
- Assisted in development of marketing materials, contributing to improved brand visibility and customer engagement
- Managed comprehensive databases, ensuring accuracy and confidentiality while maintaining up-to-date records
- Increased productivity levels with exceptional time management skills and prioritization of tasks
- Streamlined communication channels for increased efficiency by managing emails, scheduling appointments, and organizing documents
- Supported successful events coordination by handling logistics such as venue booking, transportation arrangements, material preparation, and follow-up communications
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
Restaurant And Bar Manager
Restaurante Nipau
07.2019 - 01.2022
- Recruit and training restaurant staff following company policies.
- speaking with diners to address concerns or solve problems.
- create work schedules for restaurant staff.
- As event planner meeting with vendors at venue location to help with set-up.
- running errands for supplies and decorations and working with staff to ensure completion of successful events.
Medical Scribe
Augmedix
08.2018 - 06.2019
Sales Executive
Smart Energy
09.2017 - 02.2018
Sales Execut
MegaPath
04.2017 - 09.2017
Translator
Akorbi
03.2017 - 05.2017
Customer Service Representative
FedEx
10.2016 - 03.2017
- Provide tracking information, schedule pick ups for packages and provide customer services both shippers and recipients.
Trainer
Alorica
09.2015 - 12.2015
- Teaching about sales and customer services techniques based in the product for a specific campaign
- AT&T WIRELESS.
Customer Service Representative
AT&T WIRELESS
04.2015 - 09.2015
- Provide customer services, technical support, sales of equipment, and answering billing questions to customers located in the US.
Education
Hospitality Administration/Management -
Pontificia Universidad Católica Madre y Maestra
01.2009 - 05.2014
Skills
Interpersonal Skills
Email and Telephone Etiquette
Medical Records Management
Case Management Tracking
Resource Management
Teamwork and Collaboration
Case Management
Active Listening
Organizational Skills
Relationship Building
Software
Quickbase
Notion
Trello
Timeline
Case Manager
SCS Pooled Trust Services
04.2023 - Current
Executive Assistant To Chief Executive Officer
MUSA
11.2022 - 04.2023
Production Assistant
Optimum Contractors
10.2021 - 10.2022
Virtual Office Assistant
iTouch Roofing
02.2021 - 09.2022
Restaurant And Bar Manager
Restaurante Nipau
07.2019 - 01.2022
Medical Scribe
Augmedix
08.2018 - 06.2019
Sales Executive
Smart Energy
09.2017 - 02.2018
Sales Execut
MegaPath
04.2017 - 09.2017
Translator
Akorbi
03.2017 - 05.2017
Customer Service Representative
FedEx
10.2016 - 03.2017
Trainer
Alorica
09.2015 - 12.2015
Customer Service Representative
AT&T WIRELESS
04.2015 - 09.2015
Hospitality Administration/Management -
Pontificia Universidad Católica Madre y Maestra
01.2009 - 05.2014