Paola Carolina Muniz Polanco
Free Lancer
Puerto Plata
Summary
Dynamic interpreter with fluency in [Language] at CyraCom Language Solutions, adept at enhancing cross-cultural communication. Leveraged active listening and interpersonal skills to facilitate critical emergency responses, ensuring accurate translations for law enforcement and medical personnel. Committed to delivering exceptional client support in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Intepreter
CyraCom Language Solutions
05.2023 - 01.2025
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Expedited emergency response efforts, working closely with law enforcement, medical personnel, or first responders to provide immediate language support as needed.
Floor Manager
Spot Land
10.2023 - 01.2024
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed team of 12 employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
Customer Care Representative
Viva Wyhndam Dominicus Beach and Palace
01.2018 - 03.2020
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
East Hartford High Scool
East Hartford 05.2001 -
High School Diploma -
East Hartford Midddle School
05.2001 -
Skills
[Language] fluency
Cross-cultural communication
Fluent bilingualism
Client support
Interpersonal communication
Timeline
Floor Manager
Spot Land
10.2023 - 01.2024
Intepreter
CyraCom Language Solutions
05.2023 - 01.2025
Customer Care Representative
Viva Wyhndam Dominicus Beach and Palace
01.2018 - 03.2020
East Hartford High Scool
05.2001 -
High School Diploma -
East Hartford Midddle School
05.2001 -
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