Paola Tejada

Employed proactive strategies to retain and nurture existing client relationships, ensuring superior service and support delivery.

• Demonstrated proficiency in maintaining meticulous documentation for all sales interactions, adhering to industry best practices and compliance standards.
• Consistently achieved and exceeded monthly renewal revenue targets, totaling $300,000 through strategic client engagement and negotiation skills.
• Leveraged multi-channel communication techniques, including phone calls, text messages, and emails, to engage with over 200 clients daily, maximizing outreach effectiveness.
• Closed sales opportunistically by timing ask appropriately, demonstrating keen business acumen and closing skills.

Arranged debt repayment or established repayment schedules based on customer financial situations to facilitate successful resolution of outstanding accounts.

Achieved daily collection goals of $12,000, consistently exceeding performance targets and contributing to overall departmental success.

• Developed effective negotiation techniques tailored to individual client circumstances while maintaining professional integrity.
• Maintained detailed records of account transactions and communications, ensuring accurate data tracking for future reference.

Answered over 50 telephone calls promptly each day to minimize on-hold wait time and ensure timely assistance for customers

• Resolved more than 60 client doubts and problems daily, improving operational efficiency and delivering exceptional service to enhance customer satisfaction.
• Collected customer feedback regularly to gather insights for process improvement and service enhancement, contributing to continuous improvement of service delivery.