Paola Nunez
Santiago,Dominican Republic
Summary
Dedicated Senior Recruiter with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of recruiting and trained in full recruitment cycle. Motivated to learn, grow and excel while being part of a great company.
Overview
6
6
years of professional experience
Work History
Senior Career Consultant (InternationalContractor)
BroadStaff
Tampa, FL
05.2021 - Current
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems (CRM).
- Oversaw full cycle recruiting for different clients.
- Used Boolean searches to develop applicant portfolios for expected openings.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Presented employers with up to 40+ candidates each month.
- Advocated for staff members, helping to identify and resolve conflicts.
- Used different resources such as Monster, LinkedIn, Indeed and Job posting to reach out to qualified candidates.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Exceeded goals through effective task prioritization and great work ethic.
Business Analyst
Synergies
Santiago, Dominican Republic
09.2019 - 02.2022
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Improved customer service by addressing issues and fostering timely resolution.
- Used ticketing systems to manage and process support actions and requests.
- Activated accounts for clients interested in new services.
- Integrated Zendesk CRM and other customer relationship management software into support operations.
Quality Assurance Analyst
Data Vimenca
Santiago, Dominican Republic
07.2016 - 05.2019
- Served as project quality assurance for customer service.
- Reviewed project requirements to uncover bugs and vulnerabilities and help maintain projects expectations.
- Provided training to over 10 customer service representatives.
- Recorded and organized test data for report generation and analysis.
- Monitored customer service procedures and verified agents performance in according to established item specifications and protocol.
- Reported problems and concerns to management.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Monitored customer service operations to assess agent performance and provide feedback.
Education
Bachelor of Arts - Psychology
Pontificia Universidad Catolica Madre Y Maestra
Dominican Republic09.2019
Skills
- Career counseling
- Full Cycle Recruitment Management
- Candidate Searching
- Conflict Resolution
- Strategic Planning
- Willingness to Learn
- Personnel Management
- Training Development and Execution
- Relationship Building
- Analytical and Critical Thinking
- Project Management
Timeline
Senior Career Consultant (InternationalContractor)
BroadStaff
05.2021 - Current
Business Analyst
Synergies
09.2019 - 02.2022
Quality Assurance Analyst
Data Vimenca
07.2016 - 05.2019
Bachelor of Arts - Psychology
Pontificia Universidad Catolica Madre Y Maestra