Paola Nazaret Moreno T.
Santo Domingo, Dominican Republic
Summary
As a Junior Data Analyst with a degree in Economics, I specialize in Excel for data manipulation and analysis, and I'm skilled in applying descriptive statistical methods to uncover trends and insights. I have a strong command of SQL for extracting and managing data, along with expertise in building Power BI dashboards to visualize key metrics and support informed decision-making. I’m passionate about leveraging data to drive meaningful results and enhance processes.
Overview
4
4
years of professional experience
Work History
Statistical Data Analyst
CAASD
01.2024 - Current
- Collect relevant data on water consumption, water losses, water quality, water billing (cubic meters), and revenue by customer type.
- Organize and maintain updated databases to facilitate access to historical information.
- Monitor key indicators such as the percentage of households with access to potable water or sewage services, the amount of wastewater treated, and the amount of water produced versus installed capacity.
- Present reports to executives and managers to support data-driven decision-making.
SME
CONCENTRIX
Santo Domingo Este
09.2020 - 12.2023
- Outshore customer service management in the healthcare sector, for clients living in the United States.
- Responsibilities:
- Analyze key metrics such as call volume, average handle time (AHT), and first call resolution (FCR).
- Monitor daily and weekly performance trends.
- Generate basic reports on call center KPIs (e.g., service levels, customer satisfaction scores).
- Assist in creating visual dashboards using tools like Excel, Power BI.
Education
Some College (No Degree) - PYTHON
ITLA
12-2024
Database course with SQL Server -
ITLA
01.2024
Basic Power BI Management -
FECS-UASD
01.2023
Bachelor's Degree - Economics
Universidad Autónoma de Santo Domingo
01.2022
Business Management Diploma -
TEP-INFOTEP
01.2022
Statistical Analysis in R and Excel Diploma -
EMPIRICA
01.2021
Skills
- Proficient in Excel, SQL, Python, Power BI
- Research data management
- Identifying trends
- Business intelligence (BI)
- Data Visualization
- Data Interpretation
- Statistical Analysis
- Data Analysis
References
- Lic. Danilca Sánchez, 829-742-3903
- Lic. Wilmer Terrero, 829-867-0904
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Statistical Data Analyst
CAASD
01.2024 - Current
SME
CONCENTRIX
09.2020 - 12.2023
Some College (No Degree) - PYTHON
ITLA
Database course with SQL Server -
ITLA
Basic Power BI Management -
FECS-UASD
Bachelor's Degree - Economics
Universidad Autónoma de Santo Domingo
Business Management Diploma -
TEP-INFOTEP
Statistical Analysis in R and Excel Diploma -
EMPIRICA
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