Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic
Pamela Peguero Castillo

Pamela Peguero Castillo

Santo Domingo,D.N.

Summary

Skilled Fraud Prevention Analyst with comprehensive experience in the financial sector. Familiarity with multiple fraud detection systems and techniques to ensure security and compliance in financial transactions. Strengths include strong analytical skills, keen attention to detail, and the ability to identify patterns that signal fraudulent activity. Significant impact made in previous roles through enhancement of fraud prevention strategies and reduction of financial risk for companies.

Overview

14
14
years of professional experience

Work History

Oficial de Monitoreo (Backup supervisor)

Banco BHD
07.2017 - Current
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Provided expert advice on fraud-related issues to internal stakeholders, enhancing the organization's fraud prevention efforts.
  • Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Monitored customer accounts for suspicious activity to identify potential fraud cases.

Agente Junior

Banco BHD
06.2011 - 07.2017
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated databases with new and modified customer data.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

Comunicación Social -

Universidad O&M
Santo Domingo, D.N.
05.2025

Skills

  • Verbal and written communication
  • Banking operations
  • Fraud detection
  • Leadership
  • Organizational skills
  • Team collaboration

References

  • Zeneida Ozuna (829) 277-2824
  • Moisés Sánchez (829) 305-4616
  • Gianna Núñez (829) 273-0964

Accomplishments

  • Employee of the Year 2024
  • Employee of the quarter, 2025

Timeline

Oficial de Monitoreo (Backup supervisor)

Banco BHD
07.2017 - Current

Agente Junior

Banco BHD
06.2011 - 07.2017

Comunicación Social -

Universidad O&M

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Pamela Peguero Castillo