PAMELA JIMENEZ
Santo Domingo
Summary
- Develop the best skills within the company, applying previously acquired field experience with a high sense of responsibility, urgency and operational safety & Security.
- Use my abilities for the proper development of the tasks dictated by the company, always in search of operational improvement and personal and collective growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
AVSEC Manager
Sky Cana
04.2023 - 04.2024
- Ensure & reinforce compliance with all AVSEC protocols
- Responsible for auditing handling companies
- Prepared periodical performance reports
- Liaison between National Civil Aviation Authority (CESAC) and Sky Cana Senior Leadership
- Civil Aviation Security Program edition and publication
- Civil Aviation Security Instruction Program edition and publication
- Attended mandatory meetings with National Civil Aviation Authority (CESAC)
- Completed CESAC mandatory training
- In April 2023 obtained AVSEC Inspector Certification
- In November 2023 obtained AVSEC Instructor Certification.
Airport Operations Supervisor
Sky Cana
02.2022 - 03.2023
- Optimized gate allocation by monitoring flight schedules closely and making real-time adjustments based on operational needs.
- Facilitated smooth aircraft turnaround, coordinating ground services such as fueling, catering, and cleaning.
- Led daily operational, safety and security meetings to maintain optimal controls.
- Spearheaded efforts to attain industry certifications, demonstrating a commitment to upholding the highest standards in airport operations management.
- Supervised the handling companies contracted by Sky Cana in Santo Domingo, Punta Cana, Miami, Cuba and Haiti.
- Cash management
- Trainer
Customer Service Lead Agent
Servair (Eastern Airlines & Avior Airlines)
11.2020 - 01.2021
- Team leader in charge of agents' assignments for the operations
- Had the responsibility of auditing the sales performed by the agents assigned to the project
- Designated the instructor for the new and recurrent training
- Responsible to ensure safe and on time operations
- Responsible for supervising, providing assistance and feedback to the agents in order to ensure high quality customer service
- Ensure the team compliance with the security guidelines
Audit Coordinator
Servair (JetBlue)
03.2019 - 10.2020
- Coordinated efforts across departments to streamline information gathering for faster audit completions times without compromising quality or integrity of results.
- Resolved conflicts between departments arising from identified issues during internal audits diplomatically before escalating situations adversely impacting overall corporate performance metrics.
- Enhanced audit efficiency by streamlining processes and implementing auditing tools.
- Evaluated operating effectiveness key processes systems place throughout organization, sharing insights gained management team help drive continuous improvement initiatives aimed optimizing overall operational efficiency levels.
Customer Service Agent
Servair (JetBlue)
04.2016 - 02.2019
- Provided a great experience to the customers based on the customer service´s guidelines,
- Provided the proper assistance to customers, always keeping safety and security as main priority in all the airport areas
- Certified by the airline as a Ground Security Coordinator, serving as a liaison with the flight crew and the airport operations crewmembers, gate agents, check in agents and authorities during flight operations.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Cashier Leader
OPITEL (Claro)
03.2014 - 02.2016
- As Cashier Leader, I had the responsibility of ensure the proper operation by the team members
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor of Science - Accounting
UNICARIBE
Santo Domingo, Dominican Republic11.2021
Advanced Microsoft Excel -
ITLA
Santo Domingo, Dominican Republic2021
Advaced English -
ITLA
Santo Domingo, Dominican Republic2015
Skills
- Leadership
- Empathy
- Team Worker
- Ability to work under pressure
- Proactive
References
- José Gabriel Vásquez Zorrilla, (829) 619-8732
- Dr. Amín Almánzar, (809) 350-7867
Certification
- AVSEC Instructor December, 2023
- AVSEC Inspector June, 2023
- AVSEC Initial Course April, 2023
- CRO June, 2019
- GSC 2017 December, 2017
Languages
Spanish
Native language
English
Advanced
C1
Timeline
AVSEC Manager
Sky Cana
04.2023 - 04.2024
Airport Operations Supervisor
Sky Cana
02.2022 - 03.2023
Customer Service Lead Agent
Servair (Eastern Airlines & Avior Airlines)
11.2020 - 01.2021
Audit Coordinator
Servair (JetBlue)
03.2019 - 10.2020
Customer Service Agent
Servair (JetBlue)
04.2016 - 02.2019
Cashier Leader
OPITEL (Claro)
03.2014 - 02.2016
Bachelor of Science - Accounting
UNICARIBE
Advanced Microsoft Excel -
ITLA
Advaced English -
ITLA
- AVSEC Instructor December, 2023
- AVSEC Inspector June, 2023
- AVSEC Initial Course April, 2023
- CRO June, 2019
- GSC 2017 December, 2017
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