Pablo Daniel Giron
Santo Domingo,Dominican Republic
Summary
Bilingual International Business graduate with professional experience supporting operations at the British Embassy in Santo Domingo. Skilled in stakeholder coordination, meeting and event logistics, and information management within a diplomatic environment. Highly organised professional with strong analytical and communication skills and advanced proficiency in Microsoft Office.
Overview
6
6
years of professional experience
Work History
Corporate Services Intern
British Embassy Santo Domingo
Santo Domingo, DN
06.2025 - Current
- Supported the coordination of operational activities across embassy departments, maintaining calendars, preparing documentation, and updating internal operational records.
- Assisted in the planning and logistics of official visits and embassy engagements, including drafting visit programmes and coordinating schedules with internal teams.
- Organized and scheduled meetings with external partners and hotel representatives to support security assessments and operational planning.
- Maintained inventory records and supported asset and property management processes, ensuring accurate tracking of embassy equipment and resources.
- Managed the handling and distribution of diplomatic mail in accordance with Embassy procedures, ensuring security, confidentiality, and accurate record management.
Quality Assurance Analyst
TLCx
Santo Domingo, DN
04.2021 - 04.2025
- Conducted operational performance and quality analysis across multiple service programs, identifying systemic inefficiencies and recommending process improvements to strengthen service delivery and compliance standards.
- Provided interim leadership to the Quality Assurance team during managerial absence, overseeing performance monitoring, reporting, and quality governance across several lines of business.
- Supported the implementation and stabilization of the QA framework for a newly onboarded international client, ensuring alignment with operational standards while maintaining oversight of existing programs.
- Produced data-driven quality reports and trend analyses to inform management decision-making and guide targeted training and operational improvements.
- Demonstrated cross-sector operational expertise through training and quality oversight across multiple lines of business, including billing services, healthcare support operations, and sales performance monitoring.
Sr. Quality Evaluator
Concentrix
Santo Domingo, DN
09.2020 - 03.2021
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Delivered feedback to increase quality and adherence to call-handling protocols.
- Participated in calibration sessions with stakeholders to promote consistent alignment on policies and processes.
- Audited random calls to evaluate compliance with regulations and company policies.
- Identified production concerns and worked with supervisors to understand and remedy situations.
Education
Bachelor's Degree - International Business
UNAPEC
Dominican Republic10-2025
Skills
- Stakeholder Coordination
- Meeting & Event Organisation
- Information & Document Management
- Data Tracking and Reporting
- Market Research Support
- Microsoft Office Suite
- Time Management & Task Prioritisation
- Cross-team Collaboration
Timeline
Corporate Services Intern
British Embassy Santo Domingo
06.2025 - Current
Quality Assurance Analyst
TLCx
04.2021 - 04.2025
Sr. Quality Evaluator
Concentrix
09.2020 - 03.2021
Bachelor's Degree - International Business
UNAPEC