Oscar Tejeda
Santo Domingo,Dom. Rep.
Summary
Customer Service and Sales Representative, with extensive experience of 6+ Years in resolving technical issues, driving sales and providing exceptional customer service. Skilled in troubleshooting, managing multiple cases, and delivering timely feedback. Proficient in Microsoft Office with expertise in Microsoft Teams, Excel, Microsoft word and also Adobe Acrobat.
Overview
10
10
years of professional experience
Work History
Customer Service - Sales Representative
Alorica
REMOTE, Republica Dominicana
03.2020 - 01.2025
- Identifying customer needs.
- Determining appropriate offerings.
- Coordinating with logistics teams to ensure timely delivery of products to customers.
- Answering product questions, sales inquiries, and complaints.
- Following-up calls to confirm customer satisfaction with product or service received.
Legal Assistant
Attorney Assistant
Santo Domingo, Republica Dominicana
06.2018 - 02.2019
- Scheduling appointments.
- Drafting and reviewing documents.
- Working with USCIS Petition Forms.
- Following up with clients pending cases.
Customer Service - Technical Support
Alorica
Santo Domingo, Republica Dominicana
09.2014 - 03.2018
Offering technical advice.
- Solving technical issues.
- Providing troubleshooting instructions.
- Providing customer service.
- Managing multiple cases at one time.
- Speaking to customers to quickly get to the root of their problem.
- Following up with clients to ensure the problem is resolved.
Education
English -
MESCYT (Ministerio de Educación Superior)
01.2014
High School Diploma -
FRANCISCA ROGERS BYRON
SANTO DOMINGO ESTE07-2012
English -
CENTU (Centro de Tecnología Universal)
01.2006
Skills
- Microsoft Office
- Word
- Excel
- Microsoft Teams
- Adobe Acrobat
- Zendesk
- IT Essentials
- Teamwork
- Ability to work under pressure
- Deadline management
- Multitasking
- Application support
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Customer Service - Sales Representative
Alorica
03.2020 - 01.2025
Legal Assistant
Attorney Assistant
06.2018 - 02.2019
Customer Service - Technical Support
Alorica
09.2014 - 03.2018
English -
MESCYT (Ministerio de Educación Superior)
High School Diploma -
FRANCISCA ROGERS BYRON
English -
CENTU (Centro de Tecnología Universal)
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