Oscar Diaz
Marketing
Santo Domingo,32
Summary
Adept at fostering cross-cultural communication, I leveraged my English and Spanish fluency at TransPerfect to enhance translation accuracy and foster understanding, achieving significant improvements in project consistency. As a Supervisor at CCD, I excelled in conflict resolution and team leadership, boosting customer satisfaction and workplace harmony through effective interpersonal communication and meticulous attention to detail.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Interpreter
TransPerfect
Santo Domingo, 01
06.2022 - Current
- Collaborated closely with team members on various projects, sharing expertise in linguistic nuances and cultural differences.
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across projects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
Supervisor of Operations
CCD
10.2016 - 03.2022
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
Trainer
Alorica
05.2012 - 09.2015
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Monitored participant workflow and behaviors throughout training process.
Spanish Interpreter
Akorbi
01.2010 - 03.2012
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Maintained message content, tone, and emotion as closely as possible.
Education
No Degree -
ENI
Santo Domingo, Dominican Republic 05.2001 -
No Degree - Marketing
Universidad Catolica De Santo Domingo
Santo Domingo, Dominican Republic 05.2001 -
High School Diploma -
Quisqueya Highschool
Santo Domingo, Dominican Republic 05.2001 -
Skills
Law enforcement knowledge
Confidentiality Practices
Verbal Communication
Customer service expertise
Video remote interpreting
Documentation skills
Relationship Building
Interpersonal Communication
Documentation abilities
Memory retention
English and Spanish Fluency
Note-taking Techniques
Telephone interpreting
Certification
Trainer
Timeline
Interpreter
TransPerfect
06.2022 - Current
Supervisor of Operations
CCD
10.2016 - 03.2022
Trainer
10-2012
Trainer
Alorica
05.2012 - 09.2015
Spanish Interpreter
Akorbi
01.2010 - 03.2012
No Degree -
ENI
05.2001 -
No Degree - Marketing
Universidad Catolica De Santo Domingo
05.2001 -
High School Diploma -
Quisqueya Highschool
05.2001 -
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