Oscar Carreño
INGLISH Translator
Santo Domingo,Santo Domingo
Summary
Achieved significant improvements in customer satisfaction and team performance at HOTEL CONQUISTADOR SANTO DOMINGO by mentoring new hires, enhancing service standards, and implementing innovative feedback loops. Expert in recordkeeping and creative problem-solving, demonstrating a strong blend of administrative support and professional telephone demeanor.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
HOTEL CONQUISTADOR SANTO DOMINGO
DOMINICAN REPUBLIC
07.2019 - 08.2023
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
English Teacher
THE ENGLISH CENTER
Avenida Jhon F Kennedy. 33
06.2013 - 07.2018
Education
High School Deploma - Highschool
Theodore Roosevelt Highschool
Bronx New York06.1995
Skills
Staff education and training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
HOTEL CONQUISTADOR SANTO DOMINGO
07.2019 - 08.2023
English Teacher
THE ENGLISH CENTER
06.2013 - 07.2018
High School Deploma - Highschool
Theodore Roosevelt Highschool
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