Omar Reynoso
Santo Domingo este
Summary
Professional support specialist with proven track record in delivering high-quality customer interactions and efficient problem resolution. Skilled in active listening, clear communication, and multitasking within fast-paced environments. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability and flexibility in meeting changing needs.
Overview
4
4
years of professional experience
Work History
Chat Support Representative
ZipCo
03.2025 - Current
- Resolved customer inquiries through live chat, ensuring prompt and accurate responses.
- Utilized CRM software to track customer interactions and maintain detailed records.
- Collaborated with team members to streamline support processes and improve response times.
- Assisted in training new staff on chat protocols and customer service best practices.
Technical Support Representative
ADT Security Systems
01.2024 - 10.2024
- Implemented feedback loops to identify areas for service improvement and efficiency.
- Streamlined issue resolution processes, reducing response times for customer queries.
- Monitored service metrics to ensure adherence to quality standards and performance goals.
- Led initiatives to promote product knowledge among staff, improving customer satisfaction rates.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Customer Service Representative
Optimum Technologies
09.2021 - 10.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and systems.
- Documented customer interactions accurately in CRM software for future reference.
- Collaborated with cross-functional teams to enhance overall customer experience.
- Managed high-volume calls while maintaining service quality and customer satisfaction.
Education
Graduate Certificate - English Language
English Inmersion Program
Distrito National12-2013
High School Diploma -
Celina Pellier
Santo Domingo Este, Dominican Republic12-2008
Skills
- Quick typing
- Language fluency
- Empathy display
- Performance tracking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Chat Support Representative
ZipCo
03.2025 - Current
Technical Support Representative
ADT Security Systems
01.2024 - 10.2024
Customer Service Representative
Optimum Technologies
09.2021 - 10.2023
Graduate Certificate - English Language
English Inmersion Program
High School Diploma -
Celina Pellier