OMAR DE LA CRUZ
D.N.
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Office Assistant
La Confianza S.R.L. Grupo Popular
03.2017 - 10.2021
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Payroll Specialist
ERC
10.2021 - 06.2022
- Streamlined payroll processing by implementing an automated timekeeping system.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Ensured compliance with federal, state, and local tax regulations through meticulous record-keeping and accurate reporting.
- Prepared year-end reports for W-2s and 1099s, ensuring accuracy and timeliness in tax filing.
Technical Support Specialist
Continuum Global Solutions
07.2022 - 12.2022
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
Customer Service Representative
Data Vimenca
02.2023 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate Degree - Software Development Web
Infotep
06.2024
High School Diploma -
Sagrado Corazon De Jesus
2014
Technical Course - Accounting
Infotep
2014
Skills
- Problem-Solving
- Computer Literacy
- Strong Communication
- Friendly
- Finance-Solving
- Algorithm
- Spanish
- English
Timeline
Customer Service Representative
Data Vimenca
02.2023 - 07.2023
Technical Support Specialist
Continuum Global Solutions
07.2022 - 12.2022
Payroll Specialist
ERC
10.2021 - 06.2022
Office Assistant
La Confianza S.R.L. Grupo Popular
03.2017 - 10.2021
Associate Degree - Software Development Web
Infotep
High School Diploma -
Sagrado Corazon De Jesus
Technical Course - Accounting
Infotep
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