Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Omar Ballard Suero

Santo Domingo Este

Summary

Dynamic Cloud Support Analyst with extensive experience in Microsoft Azure and Microsoft 365 administration. Skilled in optimizing cloud environments, managing identity and access with Entra ID, and streamlining operations through advanced PowerShell automation. Recognized for delivering efficient technical solutions, improving system reliability, and driving customer satisfaction. Strong background in network security, with proven ability to monitor traffic, identify vulnerabilities, and implement proactive risk mitigation strategies.

Overview

2
2
years of professional experience
6
6
Certifications
1
1
Language

Work History

Cloud Support Analyst

Solvex Dominicana
09.2024 - 08.2025
  • Managed and resolved support tickets for national and international clients, ensuring timely solutions and high customer satisfaction.
  • Provided advanced cloud administration using Microsoft Azure services, including identity management, monitoring, and resource optimization.
  • Administered and supported Microsoft 365 environments (SharePoint Online, Exchange Online, Admin Center) to guarantee secure and efficient collaboration.
  • Automated recurring administrative tasks using PowerShell, improving efficiency and reducing manual workload.
  • Maintained and configured Windows Server environments, ensuring system stability and compliance with best practices.
  • Implemented and managed Entra ID (Azure AD) Connect for seamless identity synchronization and secure access management.
  • Oversaw and optimized work in Azure DevOps and Zoho portals, improving workflows and team collaboration.

Monitor De Redes Y Seguridad

ITSC
01.2024 - 09.2024
  • Configured and implemented firewalls and intrusion detection systems (IDS/IPS) to protect network infrastructure against external and internal threats.
  • Conducted security audits and vulnerability assessments on corporate network environments, identifying risks and proposing mitigation strategies.
  • Monitored and analyzed network traffic to detect suspicious patterns, proactively preventing potential cyberattacks.
  • Collaborated with IT teams to establish and enforce security policies aligned with industry best practices.

Education

No Degree -

Instituto Tecnologico De Las Americas (ITLA)
Santo Domingo Este, Dominican Republic
05.2001 -

No Degree -

Dominico Americano
Santo Domingo Este, Dominican Republic
05.2001 -

High School Diploma -

Colegio Gregorio Hernandez
Santo Domingo Este, Dominican Republic
05.2001 -

Skills

  • Proficiency in English (professional working proficiency)
  • Microsoft Azure administration and cloud services
  • Microsoft 365 administration (SharePoint Online, Exchange Online, Admin Center)
  • Windows Server management and troubleshooting
  • Azure Entra ID / Active Directory (identity and access management)
  • PowerShell scripting and task automation
  • Domain and DNS management (GoDaddy, custom domains)

Certification

Digital forensics Essentials

Timeline

Switching, routing and Wireless essentials

12-2024

Fortinet: NSE 1 network security associate

11-2024

Fortinet: NSE 2 network security associate

10-2024

Cloud Support Analyst

Solvex Dominicana
09.2024 - 08.2025

Fortinet: NSE 3 network security associate

09-2024

Monitor De Redes Y Seguridad

ITSC
01.2024 - 09.2024

Ethical hacking essentials

12-2023

Digital forensics Essentials

11-2023

No Degree -

Instituto Tecnologico De Las Americas (ITLA)
05.2001 -

No Degree -

Dominico Americano
05.2001 -

High School Diploma -

Colegio Gregorio Hernandez
05.2001 -

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Omar Ballard Suero