Summary
Overview
Work History
Education
Skills
Languages
Timeline
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OLIVER HERNANDEZ

OLIVER HERNANDEZ

Villa Faro,Santo Domingo Este

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

11
11
years of professional experience

Work History

UNIVERSIDAD AUTONOMA DE SANTO DOMINGO
01.2028 - Current

Agent

TELEPERFORMANCE DOMINICANA
01.2022 - Current
  • Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.

MELLOW MUSHROOM
01.2023 - 12.2023

CENTRO DE EXCELENCIA PROF. LIDUVINA CORNELIO
01.2014 - 12.2017

Education

Accounting -

UNIVERSIDAD AUTONOMA DE SANTO DOMINGO
Santo Domingo
04.2025

Technical course - Accounting

CENTRO DE EXCELENCIA PROF. LIDUVINA CORNELIO
Santo Domingo
01.2017

Skills

  • Task Prioritization
  • Analytical Thinking
  • Conflict Resolution
  • Social Perceptiveness
  • Team Management
  • Relationship Building
  • Teamwork
  • Organization
  • Payroll administration
  • Microsoft office
  • Flexible and adaptable

Languages

  • Spanish
  • English

Timeline

UNIVERSIDAD AUTONOMA DE SANTO DOMINGO
01.2028 - Current

MELLOW MUSHROOM
01.2023 - 12.2023

Agent

TELEPERFORMANCE DOMINICANA
01.2022 - Current

CENTRO DE EXCELENCIA PROF. LIDUVINA CORNELIO
01.2014 - 12.2017

Accounting -

UNIVERSIDAD AUTONOMA DE SANTO DOMINGO

Technical course - Accounting

CENTRO DE EXCELENCIA PROF. LIDUVINA CORNELIO
OLIVER HERNANDEZ