Oksana Lobanova
Sales Manager
Bavaro,11
Summary
Enthusiastic Sales/Event Manager with over 14 years of successful experience in B2B, B2C sales and international communications. Recognized consistently for performance excellence and contributions to success in Tourism and Hospitality industry. Strengths in creative thinking and task targeting/solving backed by training in International Affairs.
Overview
5
5
Languages
1
1
Certification
7
7
years of post-secondary education
13
13
years of professional experience
Work History
Sales Representative Manager
AMSTAR DMC
Punta Cana, Dominican Republic
06.2016 - 03.2020
- Organizing big group meetings and Events (up to 100 people).
- Resolved customer issues quickly and managed over 120 accounts to increase sales and meet quotas.
- Achieved aggressive monthly quota of $60 (per person) consistently.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Accomplished sales goals and boosted revenue by $30 000 a month through product knowledge and customer relationship management.
- Drove sales conversion rates up 120% through effective direct sales meetings.
- Closed over one million $ sales in 4 years.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Participated in cross-functional team-building activities.
Project Manager
Caribbean Wedding
Punta Cana, Dominican Republic
01.2015 - 06.2016
- Developed and initiated projects, including managing costs, schedule and performance.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Oversaw projects for tourism industry by planning, designing, providing pre-sales and direct sales as well as scheduling and organizing an event from the ground up.
- Headed more then 700 project teams specializing in events coordinating and wedding ceremonies activities.
- Completed all assignments ahead of deadline.
- Worked with team of 15 professionals focused on meeting event project needs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Prepared quotes for new products and services and composed budgets.
- Conducted forecasting to determine possible changes and issues for supply chain business.
- Performed forecasting to identify necessary changes for supply chain business.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
- Executed optimal sales strategies to achieve commercial goals for Punta Cana market. Brought the company to the status of Tour Operator.
- Created 700 marketing campaigns, which resulted in 80% increase in revenue.
Sales Representative Team Leader
EVE Advertising Agency
Cairo, Egypt
03.2011 - 07.2013
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Built business by hosting and attending events, launching special promotions and reaching out to local experts.
- Fostered close-nit partnerships with customers to uncover and meet specific goals.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Helped resolve client problems quickly with superior customer service.
- Increased sales by offering advice on purchases and promoting additional products.
- Created strategies to develop and expand sales of services to existing customer which resulted in 30% increase in annual revenue.
- Mentored and guided employees to foster proper completion of assigned duties.
- Inspired and coached team members.
- Planned, executed and promoted total of 50 projects in 2011-2013
Marketing and Sales Coordinator
Audi Automotive
Cairo, Egypt
06.2009 - 02.2011
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Developed written sales proposals and replied to RFPs and RFIs.
- Worked with marketing teams to create, deploy and optimize effective campaigns for Automotive Industry clients.
- Accomplished industry-leading successes for local and overseas customers through taking part in international automotive exhibitions.
- Coordinated creation and deployment of videos, social media posts and other marketing collateral.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Receptionist, Front Office Manager Assistant
Savoy Regency Plaza Hotel
Sharm El Sheikh, Egypt
11.2007 - 05.2009
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to independently handle over 60 calls each day.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Resolved customer problems and complaints by making decisions actions and customer support skills.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Resolved customer problems and complaints by multi-task actions involving various departments and perfuming up to scale communion skills.
- Kept accounts in balance and ran daily reports to verify totals.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Used TravelLine & Opera softwear to process reservations, check-ins and check-outs.
- Maintained transaction security by verifying payment cards against identification.
- Collaborated with Front Office and Reservations/Cleaning/Food and Beveredge team members to handle guest requirements from check-in through check-out.
Tourist Guide
ODEON Travel
Antalya, Turkey
06.2007 - 10.2007
- Facilitated programs for corporate and social groups in hiking, mountain biking, court activities and team building events.
- Developed personal knowledge of Antalya, Belek, Kemer areas in Turkey to enhance ability to deliver quality programming on adventure education trips.
- Built personal relationships with guests to promote positive experiences.
- Collected and deposited payments from guests.
- Guided groups of up to 90 people on tours of various tour programs.
- Worked closely with management staff of Odeon Istanbul office to create new and lucrative tours.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Executive assistant of GM
HUAWEI International Telecommunication Company
Novosibirsk, Russia
06.2005 - 05.2007
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Organized and coordinated overseas conferences and business monthly meetings.
- Created expense reports, budgets and filing systems for IT and logistic departments.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Researched, proposed and implemented rent and supply vendor agreements to decrease costs and improve services.
- Organized and updated schedules for more than 10 IT executives.
- Monitored household expenditures and budgeted for necessities, including groceries and household utility payments.
- Displayed absolute discretion at handling confidential information.
Education
B2 - Spanish Language
Instituto Cervantes
Cairo, Egypt 06.2013 - 07.2013
Tour Guide License - Tourism And Travel Management
Siberian Academy of Tourism
Novosibirsk, Russia 01.2007 - 05.2007
Bachelor of Science - International Economics (English,German Languages)
State University of Economics And Management
Novosibirsk, Russia 09.2000 - 06.2007
Skills
Project planning and development
Advanced problem solving
Fluent in English
Team Bonding
Network development
Sales expertise
Interpersonal communication skills
Customer Relations
Good listening skills
Certification
From TEZ TOUR by Naty Batista (General Manager)
Accomplishments
- Successfully passed exam and got a diving license of Open Water. Sharm el Sheikh, Egypt. 2007
- Collaborated with team of Kazakhstan Tour Agency and achieved a status of a Tour Operator in Punta Cana for Caribbean Wedding company. 2016
- 1st place in International Jump horse competition in Punta Cana, Dominican Republic. 2017
Timeline
Sales Representative Manager
AMSTAR DMC
06.2016 - 03.2020
Project Manager
Caribbean Wedding
01.2015 - 06.2016
B2 - Spanish Language
Instituto Cervantes
06.2013 - 07.2013
Sales Representative Team Leader
EVE Advertising Agency
03.2011 - 07.2013
Marketing and Sales Coordinator
Audi Automotive
06.2009 - 02.2011
Receptionist, Front Office Manager Assistant
Savoy Regency Plaza Hotel
11.2007 - 05.2009
Tourist Guide
ODEON Travel
06.2007 - 10.2007
Tour Guide License - Tourism And Travel Management
Siberian Academy of Tourism
01.2007 - 05.2007
Executive assistant of GM
HUAWEI International Telecommunication Company
06.2005 - 05.2007
Bachelor of Science - International Economics (English,German Languages)
State University of Economics And Management
09.2000 - 06.2007