Odalis Alcantara
San Juan De La Maguana
Summary
Results-driven customer service representative with a proven track record in complaint handling and building rapport. Skilled in managing high-stress situations while maintaining service excellence, great communication skills to work with a team while also maintaining professionalism.
Overview
6
6
years of professional experience
6
6
years of professional experience
Work History
Food Runner
The Del Bar
Wisconsin Dells
05.2020 - 09.2020
- Delivered food and beverages promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to coordinate timely meal service.
Line Cook
The Del Bar
Wisconsin Dells
05.2020 - 09.2021
- Prepared high-quality dishes according to standardized recipes and presentation guidelines.
- Collaborated with kitchen staff to ensure timely food preparation and service efficiency.
Prep Cook
De Del Bar
Wisconsin Dells
04.2023 - 09.2023
- Prepared fresh ingredients in accordance with recipes and quality standards.
Customer Service Representative
Alorica
Santo Domingo, Dominican Republic
10.2023 - Current
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Assisted in training new team members on customer service protocols and systems.
Server
Barajas Bistro
San Juan, Dominican Republic
05.2021 - 04.2022
- Delivered exceptional customer service by addressing guest inquiries.
- Monitored dining area for cleanliness and organized table settings for optimal guest experience.
Education
High School Diploma -
Pedro Henriquez Urena
San Juan, Dominican Republic08-2016
Skills
- Service excellence
- Active listening
- Problem-solving skills
- Data entry
- Computer proficiency
- Complaint handling
- Building rapport
- Attention to detail
Languages
English
Full Professional
Spanish
Native or Bilingual