NS NYSASHA SCOTT
Glenn Dale,MD
Overview
32
32
years of professional experience
1
1
Certification
Work History
Community Support Assistant
Melwood Hortculture Tranining Ct
District Heights, Upper Marlboro, MD
10.2017 - 06.2019
- I worked with assigned individuals, to implement their individual needs
- Engage that individual in community activities
- Completed weekly progress notes and Individual planning activates.
Ulta Beauty Inc
Capitol Heights, Md.
02.2016 - 09.2017
- Responsible for providing an exceptional experience for all ULTA guests, by engaging each guest to determine their individual needs, keeping shelves stocked with merchandise, maintaining overall store cleanliness and completing tasks as assigned.
- Cashier
Customer Service Representative/ Reservation Agent
Amtrak
Chicago, Il.
08.1989 - 05.2010
- Made Reservations and booked travel tickets for customers, gave arrivals and departure times, and ticket prices, helped customers with questions and complaints
- And answered inquiries made by travel agencies.
Customer Service Representative
Chicago Cable Company
Chicago, IL
01.1987 - 07.1989
- Personal experts on the other end of the phone line, for our customers whether they have questions on their bill, have service issues or were looking to add digital cable, digital home phone or internet services
- Responsibilities:
- Handle complaints concerning billing or services rendered, referring complaints of service failures to designated departments to seek resolution
- Achieve proficiency in providing customer support for service complaints within a required time frame
- Answer questions regarding services and products; receive telephone calls from cable customers to discuss billing questions and service concerns
- Handle customer needs and promote cable services to existing and new customers with tact and courtesy
- Place new installation orders, service orders for disconnects and service changes generated from the customer
- Responsible for researching customer complaints and processing billing adjustments by inputting credits or other adjustments into the computer records for customer accounts
- Handles customer calls via phone or in person and receives orders for installation, turn on, discontinuance, or change in service
- Solicits sale of new or additional services.
Education
arts
Chicago State University
01.2002
Olive-Harvey College
01.1990
Skills
- Documentation skills
- Customer service expertise
- Team development
Certification
Makeup Artist
Esthetician
Billing and Coding
Timeline
Community Support Assistant
Melwood Hortculture Tranining Ct
10.2017 - 06.2019
Ulta Beauty Inc
02.2016 - 09.2017
Customer Service Representative/ Reservation Agent
Amtrak
08.1989 - 05.2010
Customer Service Representative
Chicago Cable Company
01.1987 - 07.1989
arts
Chicago State University
Olive-Harvey College
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