Norberto De Los Santos

• Coordinated with transportation companies for timely pickup and delivery of goods from and to designated locations.
• Collaborated with other departments such as accounting, sales or marketing teams to streamline processes related to inventory control.
• Conducted regular cycle counts to maintain accurate records of products stored in the warehouse.
• Monitored inventory levels and maintained accurate records.
• Established safety protocols to be followed when operating machinery or moving heavy loads within the warehouse.
• Supervised a team of warehouse workers to ensure proper handling of materials from receiving to shipping areas.
• Trained new staff members on proper techniques for loading and unloading cargo safely and efficiently.
• Ensured compliance with laws regarding health and safety regulations at the workplace.
• Evaluation, creation and review of supply and warehouse operational procedures.
• Responsible for the creation and operation of the warehouse for the Secrets Saint Lucia hotel project, Codelpa Saint Lici, Saint Lucia.

• Ensure that all operations are carried out under the standards of safety, occupational health and environmental set by the company for all staff members.
• Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
• Management of operational team; equipment operations, receipt, dispatch and materials distribution
• Coordinate logistics and transportation of materials from the local carrier to the facilities of the mine
• Coordinate the movement of materials from warehouses in Santo Domingo to the mine site
• Coordinate and set the logistics with the team and customers for the delivery of materials
• Ensure compliance procedures of distribution, receipt and dispatch processes of materials
• Follow up mobile equipment operations for loading and unloading materials
• Ensure the management of equipments and tools necessary for the accomplishment of the tasks assigned to the team.
• Provides support to the process plant with operators, trucks, forklifts, manlifts and certified cranes for operations.
• Reengineering of receipt and dispatch processes in order to optimize operations and reduce fatigue levels of operational personnel.

Achievements

• Responsible for reducing physical inventory of materials, managing to optimize levels from US$210,000,000.00 to US$163,000,000.00 in a span of three years, from 2018 to 2020.
• Team leader for the reduction of obsolete inventory worth US$18,000,000.00 in a span of two years, 2019 to 2021.
• Integration of mobile equipment and warehouse operational area, obtaining reduction in material distribution time to the operational areas of the process plant.
• Responsible for the construction of an indoor receiving area at a cost of US$486,000.00, reducing container unloading time by more than 70%, achieving savings of US$130,000.00 annually.
• Responsible for the construction of a warehouse to centralize the storage of supplies and parts worth US$3.5 million. Eliminating warehouse rent for US$78,000.00 per month plus transportation costs to the mining project.

• Developed strategies to improve operational efficiency and reduce operating costs.
• Collaborated with logistics teams to manage shipping schedules and deliveries.
• Trained staff on proper use of equipment, safety protocols, and operational procedures.
• Ensured compliance with all applicable laws, regulations, policies and procedures.
• Created reports on productivity metrics, labor hours used, and other relevant data points.
• Supervised and coordinated daily activities of warehouse personnel to ensure efficient operation.
• Coordinated with vendors regarding any discrepancies related to product availability or pricing.
• Verified accuracy of incoming orders against purchase orders and invoices before delivery to customers.
• Supervised activities of workers engaged in receiving, storing, testing, and shipping products to maintain operational efficiency.
• Handled personnel hiring, performance evaluations and disciplinary actions.
• Scheduled vehicle maintenance checks for company; trucks, forklifts and telehandlers used in distribution operations.
• Maintained records of received shipments and distributed goods to appropriate departments or locations in a timely manner.
• Reviewed order fulfillment documents such as packing slips prior to shipment release.
• Analyzed supply chain operations to identify opportunities for cost reduction initiatives.
• Conducted performance reviews for team members and provided feedback on areas for improvement.

• Analyzed production data and identified areas for process improvement.
• Conduct research on nonconformity and CAPA, lines, BOM corrections and routing files for AS400 system.
• Provided technical support for troubleshooting equipment problems during the manufacturing process.
• Trained personnel on proper use of machines and tools used in the manufacturing process.
• Provide the necessary manpower according to the production plans.
• Run the action plans identified to address customer complaints related to manufacturing operations.
• Outline manufacturing processes, protocols, and standards for optimum production
• Design equipment and layouts based on manufacturing needs.
• Reviewed engineering drawings for accuracy prior to releasing them into production environment.
• Developed detailed documentation for all processes including Standard Operating Procedures.
• Monitored safety protocols within the facility to ensure compliance with OSHA regulations.
• Implemented Lean Manufacturing techniques such as 5S, Kaizen events, Kanban systems, in order to optimize production flow and improve overall efficiency.
• Managed multiple projects simultaneously while adhering to tight deadlines.
• Supervise teamwork activities leaned on ISO: 9001-2008 standards.

• Ensured that the personnel under my responsibility met the production process and the established goals, according to the standards of quality management system of the company supported by the ISO 9001: 2008
• Ensured safety regulations were followed by all personnel in the production area.
• Communicated effectively with other departments to ensure smooth workflow from start to finish.
• Prepared operations data to produce comprehensive reports to management.
• Trained new staff on production processes and procedures.
• Maintained accurate records of daily production activities.
• Investigated customer complaints related to product quality or delivery times.
• Supervised a team of 20+ employees, ensuring tasks were completed efficiently and accurately.
• Developed comprehensive training programs for new hires in order to increase productivity.
• Resolved any conflicts between employees in a professional manner.
• Responsible of the continued improvement team to assure that all CAPA were followed as required
• Responsible of material planning for the run of the products on schedule
• Monitored inventory levels and ordered materials as needed to maintain production operations.

Acknowledgements

• Employee of the month of November 2011 for outstanding performance in my duties
• Nominated for Employee of the month of October 2010 for high performance labor.