Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Niusmely Tellerias

Summary

Law student about to graduate with experience in legal procedures. Dynamic bilingual customer service professional with extensive experience at Teleperformance DR, excelling in conflict resolution and active listening. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and proficient in Microsoft Office Suite, consistently delivering exceptional support in high-pressure environments.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Cámara De Comercio Y Producción De Santo Domingo
01.2025 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Provided front-line support for corporate legal services, including business registration and statutory changes.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for services and company information.

Material Handler for Warehouse

Caesars Entertainment, Harrah's/Harvey's Lake Tahoe Casino Hotel
05.2024 - 09.2024
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.

Bilingual Customer Service Representative

Teleperformance DR
01.2024 - 05.2024
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Education

Certificate - Constitutional Law And Procedure

Universidad Autonoma De Santo Domingo
Distrito Nacional
12-2025

Law

Universidad Autonoma De Santo Domingo
Distrito Nacional
10-2025

Certificate - Public Speaking And Stage Presence

Escuela Nacional De Locución Otto Rivera
Distrito Nacional
12-2024

Diploma - Immersive English For Competitiveness

Colegio Minetta Roques
Distrito Nacional
12-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Conflict resolution
  • Computer proficiency
  • Microsoft Office Suite

Additional Information

Volunteer - EcoHéroes

Ministry of Environment and Natural Resources, Dominican Republic


Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)

Timeline

Customer Service Representative

Cámara De Comercio Y Producción De Santo Domingo
01.2025 - 04.2025

Material Handler for Warehouse

Caesars Entertainment, Harrah's/Harvey's Lake Tahoe Casino Hotel
05.2024 - 09.2024

Bilingual Customer Service Representative

Teleperformance DR
01.2024 - 05.2024

Certificate - Constitutional Law And Procedure

Universidad Autonoma De Santo Domingo

Law

Universidad Autonoma De Santo Domingo

Certificate - Public Speaking And Stage Presence

Escuela Nacional De Locución Otto Rivera

Diploma - Immersive English For Competitiveness

Colegio Minetta Roques

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