Niusmely Tellerias
Summary
Law student about to graduate with experience in legal procedures. Dynamic bilingual customer service professional with extensive experience at Teleperformance DR, excelling in conflict resolution and active listening. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in data entry and proficient in Microsoft Office Suite, consistently delivering exceptional support in high-pressure environments.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Cámara De Comercio Y Producción De Santo Domingo
01.2025 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided front-line support for corporate legal services, including business registration and statutory changes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for services and company information.
Material Handler for Warehouse
Caesars Entertainment, Harrah's/Harvey's Lake Tahoe Casino Hotel
05.2024 - 09.2024
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Bilingual Customer Service Representative
Teleperformance DR
01.2024 - 05.2024
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
Certificate - Constitutional Law And Procedure
Universidad Autonoma De Santo Domingo
Distrito Nacional12-2025
Law
Universidad Autonoma De Santo Domingo
Distrito Nacional10-2025
Certificate - Public Speaking And Stage Presence
Escuela Nacional De Locución Otto Rivera
Distrito Nacional12-2024
Diploma - Immersive English For Competitiveness
Colegio Minetta Roques
Distrito Nacional12-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Conflict resolution
- Computer proficiency
- Microsoft Office Suite
Additional Information
Volunteer - EcoHéroes
Ministry of Environment and Natural Resources, Dominican Republic
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service Representative
Cámara De Comercio Y Producción De Santo Domingo
01.2025 - 04.2025
Material Handler for Warehouse
Caesars Entertainment, Harrah's/Harvey's Lake Tahoe Casino Hotel
05.2024 - 09.2024
Bilingual Customer Service Representative
Teleperformance DR
01.2024 - 05.2024
Certificate - Constitutional Law And Procedure
Universidad Autonoma De Santo Domingo
Law
Universidad Autonoma De Santo Domingo
Certificate - Public Speaking And Stage Presence
Escuela Nacional De Locución Otto Rivera
Diploma - Immersive English For Competitiveness
Colegio Minetta Roques
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