Hi, I’m
Nikauly Alejandra Mercedes Alcántara
La Victoria,Dominican Republic
Summary
develop my skills, put into practice the English already learned, also, with the efficiency and the ability to solve problems that characterizes me, I could contribute to this institution. I have as main objective to satisfy the client, providing a quality service where they can feel in a comfortable environment.
Overview
3
years of professional experience
1
Certification
Work History
AdvensusSanto Domingo
Customer Service Representative
08.2023 - Current
Job overview
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
FOOD LIONKILL DEVIL HILLS, NC
Retail Associate
05.2022 - 09.2022
Job overview
- Organized backroom storage areas for efficient access to merchandise.
- Assisted customers in finding products, answered questions, and made product recommendations.
- Adhered to safety policies while handling hazardous materials or chemicals.
Food LionAvon, NC
Cashier
07.2021 - 09.2021
Job overview
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
TeleperformanceSanto Domingo
Customer service
11.2020 - 06.2021
Job overview
- Resolved customer complaints or answered customers' questions.
- Provided technical support to customers via phone, email, and web chat.
- Resolved customer issues with patience and understanding.
Education
Universidad Nacional EvangelicaSanto Domingo
Bachelor of Arts from Educational Psychology
10-2023
Universidas Pedro Henrriquez Ureña (UNPHU)Santo Domingo
from Laws
Skills
- Customer services
- Active Listening
- Psicologyst Certified
- Problem Resolution
- Flexible and Adaptable
- Computer Skills
- Adaptive Team Player
- Microsoft Office Suite
Skills
- Customer services
- Active Listening
- Psicologyst Certified
- Problem Resolution
- Flexible and Adaptable
- Computer Skills
- Adaptive Team Player
- Microsoft Office Suite
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Certification
- Educational Psicologyst
Timeline
Customer Service Representative
Advensus
08.2023 - Current
Retail Associate
FOOD LION
05.2022 - 09.2022
Cashier
Food Lion
07.2021 - 09.2021
Customer service
Teleperformance
11.2020 - 06.2021
Universidad Nacional Evangelica
Bachelor of Arts from Educational Psychology
Universidas Pedro Henrriquez Ureña (UNPHU)
from Laws
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