Gaming
Nicolás José Rudecindo Reyes
Customer Support
Santo Domingo
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Nj Family Medical
05.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Costumer Support Agent
Teleperformance
01.2022 - 03.2023
- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
Customer Service Agent
AzoDR Digital
10.2020 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Education
Bachelor of Science - Computer And Information Systems
O&M University
Santo Domingo Este 11005, Dominican Republic 05.2001 -
High School Diploma -
Politecnico Juan Pablo II, Fe Y Alegria
Carretara El 8, La Vctoria, Santo Domingo Norte. 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Computer proficiency
Interests
Technology
Timeline
Customer Service Representative
Nj Family Medical
05.2023 - Current
Costumer Support Agent
Teleperformance
01.2022 - 03.2023
Customer Service Agent
AzoDR Digital
10.2020 - 11.2021
Bachelor of Science - Computer And Information Systems
O&M University
05.2001 -
High School Diploma -
Politecnico Juan Pablo II, Fe Y Alegria
05.2001 -
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