Nicole M. Perez Rosendo

• Resolved customer inquiries and complaints through effective communication and problem-solving.
• Promoted new products and enhance brand visibility.
• Coordinated with suppliers to ensure timely delivery of products for customer needs.
• Assisted customers with product inquiries and order placements.
• Resolved customer complaints through effective communication and problem-solving skills.
• Maintained accurate customer records in the service management system.
• Handled escalated customer service issues as needed.
• Follow company policies regarding customer service standards.
• Developed processes to improve customer service operations efficiency.

1. Handled customer calls, delivering accurate and satisfactory responses to queries in English and Spanish. 2. De-escalate situations involving dissatisfied customers, offering patient assistance and support. 3. Informed clients about new products, services, and policies, enhancing customer awareness and engagement. 4. Guide callers through troubleshooting, navigating the company site or using the products or services. 5. Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.

Collaborated with call center team to improve customer service processes and outcomes. 7. Assisted in training new employees on customer management policies.

1. Arranged appointments with advisors. 2. Processed applications. 3. Delivered exceptional customer service, addressing inquiries and resolving issues to enhance client satisfaction. 4. Executed data entry and managed database administration, ensuring accurate record-keeping and information retrieval. 5. Translate educational and cultural information advisor-student between English and Spanish.

6. Assisted customers via telephone support, providing timely assistance and information to improve user experience.

• Managed student records and maintained data accuracy in electronic systems.
• Assisted with scheduling appointments and coordinating meetings for staff.
• Processed incoming mail and distributed documents to appropriate departments.